Manager Reliability

Overview

Position Summary

The Manager Reliability reports to the Director Engineering and is responsible for the development and analysis of alerts and insights to identify technical issues, trends, and defect root causes that enable data-driven decision making for JetBlue's fleet of aircraft, engines and components. The Manager monitors impact of implemented technical solutions in support of the Reliability portion of the Continuing Analysis Surveillance System (CASS) as well as monitoring fleet health in accordance with the JetBlue Continuous Airworthiness Maintenance Program (CAMP) and the Reliability Program. This position also provides direction and oversight of the Reliability Department.

To be successful in the role, you must be able to collaborate with cross-functional teams to lead a team that is able to manage major programs and concurrently drive technical execution across multiple projects and stakeholder groups. This role will also support departmental goals including crewmember engagement initiatives to drive positive change and influence.

Essential Responsibilities

• Responsible for technical development and administration of the JetBlue Reliability Program ensuring compliance with FAA requirements
• Collect and clean data, and perform data validation and reporting tasks for analytical systems and applications and interpret data from various sources (e.g. Trax, Aviatar, Skywise, ACMS, ACARS, FOMAX, AHM) to review, monitor, and evaluate systems, structures, and component performance
• Develop and maintain the Aircraft Reliability Index (ARI)
• Design and develop advanced data mining, forecasting, estimation, simulation, and / or optimization models
• Proactively identify operationally sensitive issues in the fleet with operational, commercial, or financial impact, and perform thorough analysis of emerging fleet technical issues / in-service reliability impact events
• Lead analysis and validation of statistical, forecasting, and optimization models for prognostic, benchmarking, and low time components failures, including setting trigger limits such as UCLS
• Analyze technical data from the Aircraft Maintenance Logs, the Maintenance & Engineering (M&E) computer system, aircraft service records and shop finding reports to determine cause and failure trend
• Produce and distribute a Monthly Reliability Report used to monitor and evaluate the mechanical performance of the JetBlue fleet. Create, investigate, and follow up on reliability alert levels
• Produce Category II / III and Reduced Vertical Separation Minimum (RVSM) reliability reports used to determine system performance and failure trends in support of JetBlue Federal Aviation Administration (FAA) approved Category II / III and RVSM Operations Specification requirements
• Provide on-demand technical reports for all disciplines as needed to evaluate aircraft, powerplant and component reliability performance
• Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
• Support Engineering with data analysis to support problem resolution
• Collaborate with other engineering managers and engineers, and assist the Director with continued development of the Engineering processes, including efforts toward automation and increased use of aircraft data
• Maintain awareness of Extended Twin-Engine Operations (ETOPS) significant systems and resolve issues associated with ETOPS operations. Assist the department in establishing, administering, and ensuring the quality of the ETOPS Significant Systems Program. Assist the department to ensure ETOPS aircraft continue to meet requirements for configuration maintenance and procedures for extended range operations
• Support warranty claims for components that do not meet reliability or on-wing performance guarantees
• Other duties as assigned

Minimum Experience and Qualifications

Preferred Experience and Qualifications

Crewmember Expectations

Equipment

Work Environment

Physical Effort

Compensation

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