Client Success Representative

Job Description

Job Description

Who are you?

You’re a proactive, people-savvy problem-solver who thrives in fast-moving, cross-functional environments. You’re someone who doesn’t just talk about great client experiences - you create them. You are energized by the idea of being the connector – the one who knows when to loop in the right team member or pull the perfect resource to help a client exactly when they need it. You bring empathy, curiosity, and a touch of polish to every interaction, and you’re on a mission to make every client walk away thinking, “Wow, that was a great experience.”

Who are we?

We’re INT. We provide essential business services—Information Security, IT, Creative, HR, and Accounting—to help our clients grow and thrive. We’re a small business that understands small businesses, and we measure our success by the success of our clients. For more than 25 years, we’ve been the behind-the-scenes engine that powers companies forward.

We’re also proudly women-owned and deeply committed to diversity, equity, and inclusion. We believe that innovation comes from different perspectives, and we’ve built a culture where every voice matters. At INT, you’ll find a team that celebrates wins together, learns from challenges, and supports each other every step of the way.

Some of the things you’ll do :

As a Client Success Representative, you’ll be the first touchpoint for a client when they reach out with questions or concerns across areas such as IT, Operations, Information Security, and Creative. Here’s a snapshot of what you’ll be doing :

• Serve as the first point of contact for incoming client inquiries via ticketing systems, forms, and phone; triage and route submissions appropriately.
• Collaborate closely with internal teams to understand their roles and workflows, ensure accurate ticket assignment and follow-up, and contribute to process improvements.
• Create and utilize Knowledge Base articles to address common issues and deflect support tickets.
• Collaborate closely with internal teams to understand their roles and workflows, ensure accurate ticket assignment and follow-up, and contribute to process improvements.
• Maintain clear, consistent, empathetic, and professional communication across all client interactions.
• Help develop and uphold client service standards and best practices across departments.
• Update client records in Customer Relationship Management system (CRM), as needed.
• Support the Client Experience Manager and Service Desk Manager with reporting, insights, and feedback from client interactions.

What success for this role looks like :

Requirements for the job :

Required :

Preferred :

What we offer :

Ready to apply?

Upload your resume and fill out the application. Be sure to include the phrase : “Positive energy is the fuel of success.”

We’re excited to meet the next member of our team!

Compensation / Benefits

The position has an estimated salary range of $43,000.00 - $50,000.00. Other compensation for the role may include participation in short- or long-term incentive programs. This position includes standard INT benefits such as health insurance coverage; life and disability insurance; a retirement savings plan, and paid time off.

Application Deadline

The application deadline is October 30, 2025.

Application Instructions

Submit your resume via our portal : https : / / workforcenow.adp.com / mascsr / default / mdf / recruitment / recruitment.html?cid=63eb7205 -1550-4017-960d-dc99e6aaf08d& ccId=19000101_000001 &jobId=487155&source=CC2&lang=en_US.