Job Description
Job Description
P1 Service, LLC, is seeking a General Manager, Facilities Maintenance Operations (FMO) for our corporate office.
Join our P1 Team!
P1 Service, LLC., part of the BCTS family of facility solutions providers, provides customers with the best in HVAC, mechanical, electrical, and plumbing service. Our turn-key solutions for all types of building solutions in a variety of markets has made P1 Service one of the top contractors in the nation. When you work for P1 Service, you'll be part of a culture that puts safety first, treats associates like family, and provides challenging work in a rewarding, energetic environment. P1 Service takes pride in maintaining a high standard of excellence along with an ethical and friendly business culture.
P1 Service, LLC. is an equal opportunity employer. All qualified applicants will receive consideration for employment, regardless of status, including status as a protected veteran or as an individual with a disability.
The Opportunity
We're seeking a dynamic General Manager, Facilities Maintenance Operations (FMO) to lead our growing FMO business unit and drive strategic commercial growth. This leadership role combines strategic planning, business development, and operational excellence, making it perfect for a results-driven facilities management professional who thrives in both client-facing and operational environments. Reporting to the President of P1 Service, LLC, you'll be a strategic member of our leadership team with overall responsibility for the business unit's continued growth and expansion.
What You'll Do
Strategic Leadership & Business Development
- Manage and optimize the FMO Service unit P&L
- Lead commercial growth and business development initiatives, including identification and acquisition of new customer accounts
- Serve as overall leader for P1 Service's existing FMO clients, ensuring account retention and expansion through exceptional customer service
- Develop and implement facilities strategies aligned with organizational goals
- Develop and evaluate multiple strategies considering future strategic objectives, institutional needs, and community development initiatives
Operations Management
Oversee customer maintenance to ensure 24 / 7 operation and regulatory complianceManage capital projects, renovations, and budgetsImplement sustainability initiatives to enhance energy efficiencySupervise vendor and contractor relationships for quality serviceDevelop emergency preparedness and disaster recovery plansDevelop and maintain standard operating procedures (SOPs) for all FMO service deliveryPerformance Management & Metrics
Develop and monitor key performance indicators (KPIs) that improve critical metrics bringing value to customersTrack and improve critical metrics including planned vs. reactive maintenance ratios (target 80 : 20), cost per square foot, and energy efficiency improvementsEstablish preventive maintenance schedules and ensure 95%+ compliance across all client sitesLead root cause analysis for equipment failures and implement corrective action plansMaintain customer inventory and procurement strategies for optimal parts availability and cost controlTeam Leadership & Development
Mentor and manage facilities teams to drive continuous improvementSupport ongoing staffing and team development needsDevelop staffing models that support departmental goals and objectivesContinuously develop personnel through mentoring, coaching, and leading by exampleManage conflicts, develop healthy and productive teams, and inspire and motivate teams to excelFinancial Management
Develop annual budgets for each client account and track monthly financial performanceIdentify cost optimization opportunities while maintaining service quality standardsManage position responsibilities within defined budgets and adhere to operating budgetsEstablish program parameters, facility requirements, and target values for the capital budgetClient Relations & Communication
Develop, collaborate, edit, and finalize presentations for executive leadership, trustees, and donorsPresent and support presentations at the highest level of executivesRespond to strategic demands, initiate consultative services, and act as focal point for Facilities departmental objectivesAssess and manage risks effectively to protect the organization's interestsRequirements and Qualifications
Required :
Bachelor's degree in Business Administration, Facilities Management, Engineering, or related field12+ years of progressive facilities management experience, including 7+ years in leadership rolesDemonstrated success in business development, client acquisition, and relationship managementProven track record of managing client portfolios and driving service expansionExperience developing and implementing strategic account management plansStrong financial acumen with expertise in P&L management and service pricing modelsExcellent negotiation and contract management skillsExperience leading multi-disciplinary teams across multiple client sitesPreferred :
Master's degree in Business Administration, Facilities Management, or EngineeringProfessional certifications such as CFM (Certified Facility Manager), FMP (Facility Management Professional), or PMP (Project Management Professional)Experience in a facilities management service provider or property management companyProven success growing service contracts by 20%+ annuallyExperience with CRM systems and business development analyticsBackground in developing innovative facility service offeringsInternational facilities management experienceIndustry recognition or leadership roles in professional associationsBenefits for fulltime non-bargaining personnel include :
Educational Assistance programPTO and holiday payVolunteer community service paid time offBereavement paid time offCompany paid life insuranceCompany paid disability insuranceCompany paid Employee Assistance Program with counselingCompany paid financial education & wellness program with budgeting resources401K retirement planHealth with HSA, Dental, and Vision insuranceDependent Care FSAVoluntary Life insuranceVoluntary Hospital Indemnity, Critical Illness, and Accident insurance plansVoluntary LegalShield and Identity Theft protection plansEmployee DiscountsWork Environment
Office-based with regular client site visitsStandard business hours : Monday-Friday, 8 : 30 AM - 5 : 00 PM, with flexibility required for client relationships, industry networking events, and urgent facility mattersTravel required to visit client sites, evaluate new business opportunities, and represent the company at industry conferencesMix of executive office work, client meetings, and field inspections across multiple facilitiesIf you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources : Email : hrsupport@p1-service.com or call : 913-529-9033.
Ready to Join Our Team?
If you're passionate about leading facilities management operations while driving business growth and delivering exceptional client service, we want to hear from you!
To Apply : Visit our website at https : / / p1- service.com / careers
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources : email HRSupport@p1-service.com or call : 913-303-9033.
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