Assistant Service Client (h / f) - en alternance

Assistant Service Client (H / F) - En alternance

JYSK started as a single store in Denmark in 1979 and has since grown to over 3500 stores worldwide. In France, we currently have 73 stores. As a Scandinavian-inspired furniture, bedding, and home decor retailer, JYSK is experiencing significant expansion. To ensure our future growth, we need the best employees. If you are committed, you will encounter great career opportunities and become part of the JYSK adventure.

We are looking for an Assistant Service Client (H / F) in an alternating program for JYSK France, and JYSK Belgium (French-speaking).

Are you positive, energetic, and ready to go above and beyond to satisfy customers?

Are you pursuing a degree in remote customer service?

Do you enjoy working in a fast-paced environment with multiple tasks? Do you like working in a team?

Do you want to be an ambassador for our clientele, and be on the front line with customers to provide the best customer service?

You might be the person we are looking for!

Under the responsibility of the Customer Service Manager, you will participate in the smooth operation of the service.

As an alternating assistant customer service, your missions will be the following :

• Respond to customer requests through various channels (calls, emails, chat)
• Respond to customer complaints and satisfy them in the best possible way quickly and qualitatively
• Handle requests concerning non-delivered or delayed orders
• Conduct satisfaction surveys by phone, email, and chat with our customers
• Make additional sales
• Contribute to the achievement of the service objectives and performance indicators
• Support our stores and ensure optimal collaboration between stores and customer service
• You will also be collaborating with other headquarters services, our distribution centers, and our carriers

You are pursuing a degree (Bac+2 or +3) in the field of customer service, and you may have some prior experience in a similar position.

Your alternating schedule is 3 days in the company, 2 days at school each week.

You have a very good sense of customer contact, you are positive and attentive.

You know how to be convincing and make customer satisfaction a priority.

You are fast, organized, and responsive.

You are fluent in French, both orally and in writing.

You can communicate in English, either orally or in writing.

You are proficient in using computers and Microsoft Office.

The position is based at our headquarters in France in Peltre (Metz). You will work exclusively for our customers in JYSK France and Belgium (French-speaking), remotely (email, chat, phone, etc.)

We offer a 1-year apprenticeship contract, with a start date as soon as possible (the start-up modalities can be discussed by mutual agreement between JYSK and the selected candidate).

At JYSK, we offer you the opportunity to join a dynamic and expanding company, to work on varied tasks, and to collaborate with our colleagues in the other JYSK countries.

Do you want to join our expanding company and take on these challenges? Do you think you are the candidate we are looking for? Then join us soon!