Sr SW Support Engineer

Overview

Sr SW Support Engineer role at FORTNA

FORTNA partners with the world's leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics, and a comprehensive suite of lifecycle services.

At FORTNA, we believe in fostering a workplace that isn't just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach.

This Senior-level Customer Support Software Engineer will be responsible for providing L3 technical support to Fortna clients. This includes utilizing your high degree of experience in software development, coding, networking, and customer facing technical support in a past paced environment. In this role, you will be collaborating with numerous internal and external engineering / development teams to address and resolve customer issues quickly.

Responsibilities

• Provide Level 3 technical support to customers.
• Participate in on-call support, analyze and troubleshoot issues, and implement necessary fixes.
• Collaborate with the product team to resolve complex problems on a high priority basis.
• Foster a team atmosphere by actively collaborating with other team members.
• Maintain high-quality software source code and documentation.
• Provide remote support and troubleshooting for client systems.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Work effectively in a team-oriented and collaborative environment.
• Demonstrate strong interpersonal, organizational, time management, and problem-solving skills.
• Excellent written and oral command of English language.
• Excellent written and oral communication skills.
• Possess exceptional listening and interpersonal skills.
• This position may require working a full 8 or 10 hour weekend shift. This includes Sat & Sun with 2 to 3 days off during the weekday depending on 8 or 10 hour shift.

Qualifications

Compensation

The base salary range for this role is $100,700 to $151,100. This base salary range represents the low and high end of the base salary range for this position. Actual base salary offered will vary based on various factors including but not limited to location, level, job-related knowledge, skills, experience, and performance.

EEO

It is the policy of FORTNA and its affiliated companies to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, pregnancy or pregnancy-related condition, status with regard to public assistance, veteran status, citizenship status (if authorized to work in the U.S.), or any other characteristic protected by federal, state or local law. In addition, FORTNA will provide reasonable accommodations for qualified individuals with disabilities.

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