Digital Banking Analyst

Digital Banking Analyst

This is the Bank Where Things are Made. Blue Foundry is a bank where businesses are shaped, plans are formed, ideas are refined, solutions are built, and stuff gets done. Blue Foundry is revolutionary, bold, resourceful, roll-up-your-sleeves committed, smart, creative and fun. A Bank of movers, shakers, and makers...We are a Bank that Gets Things Done.

At Blue Foundry Bank we invest in the well-being of our most prized asset...our employees! We provide a robust array of programs and benefits to help employees advance their careers and enhance the quality of their lives. Our experiential learning and development program ensures employees are on track to grow their career as of day one.

In addition, our comprehensive compensation package includes medical, dental, and vision coverage; life insurance, short- and long-term disability insurance; 401(k) / Roth with company match up to 5%; paid time off, and 11 paid holidays; employee referral bonus; and educational reimbursement.

Position Summary :

The Digital Banking Analyst is responsible for creating an exceptional internal and external customer experience by providing support for all digital banking products and services.

Minimum Job Requirements :

Bachelor's degree and 3 years ACH experience preferred

Minimum 3 years of retail banking experience, with 1-year digital banking experience required

Ability to multitask in high pressure environment with short term deadlines

Ability to identify gaps and / or risk exposure in control processes

Knowledge of banking regulations, regulatory requirements, and operational workflows

Excellent interpersonal communication, internal / external customer service delivery

Knowledge of core system functionality and operations related processes

Strong analytical, problem solving and organizational skills

Ability to coordinate with associates from several different departments to resolve problems

Ability to implement and manage an escalation policy regarding related events

The ability to provide high levels of external and internal customer service

Advanced computer skills including Adobe, MS Outlook, MS Excel, and MS Word

Strong written and verbal communication, interpersonal, organizational, time management and follow - up skills

Accredited ACH Professional (AAP) Certified preferred

Primary Responsibilities :

Provides exceptional levels of support to both internal and external customers for :

• Consumer and business online banking
• Cash management and all associated ancillary products
• Debit card services
• ACH
• ATM Terminals
• Enrolls cash management customers in various products and services; provides instruction and support on all products; maintains cash management client files
• Monitors and ensures Remote Deposit Capture (RDC) and ACH originations risk exposure limits are properly implemented, maintained, and renewed in adherence to the bank's policies and NACHA risk regulations; makes recommendations for changes as needed
• Performs all ATM / debit card related functions including, but not limited to :
• Cards (all debit / ATM cards and associated programs / accounts)
• Issues new and re-issued cards, processes applications, performs card maintenance, handles hot carding, completes secure message requests
• Manages compromised card process
• Assist branch teams with instant issue debit cards
• Reg E / Unauthorized Card and ACH Activity
• Independently manage all investigations pertaining to customer ACH and cardholder transaction disputes to ensure timely resolution and compliance with all external, internal, NACHA and network regulations
• Performs all ACH functions including, but not limited to processing ACH returns, DNE / reclamations, pre-notes, notifications of change (NOCs), monitoring of ACH originations, ACH IAT processing, monitoring of ACH reporting to management, ACH reporting to credit department, verification of inbound and outbound Fed files, ACH research, and collaboration with customers on ACH issues and testing
• Coordinates with Fraud department to manage ACH, card-related and online banking risk
• Support retail teams in identifying customer needs and opportunities in digital banking / cash management to expand customer banking relationships
• Assists as ACH and NACHA rules expert; provides guidance, advice, and direction throughout organization on matters pertaining to ACH and NACHA rules
• Provides operational and technical support for instant payment systems, ensuring seamless transaction processing, troubleshooting issues, and collaborating with internal teams and vendors to implement enhancements and maintain compliance with industry standards.
• Supports the functionality and reconciliation of bank ATM terminals by collaborating with IT teams and external vendors to ensure optimal performance. Assists in the implementation and testing of new software updates and feature enhancements
• Delivers exceptionally high levels of customer service delivery with respect to all digital banking products and services, including online banking, mobile banking, cash management, payments (Zelle, digital wallet), debit card processing, ATM terminals and partner relationships (COCC, Fiserv, BancCard, Elan, ZSuite, CPI, Wittenbach)
• Attends seminars, reviews industry literature, and participates in training sessions to maintain appropriate job knowledge / skill levels
• Provides key support for audits; prepares audit documentation, compiles requests, and assists auditors and internal departments in reviewing records, processes, and controls
• Maintains department procedures to be sure all updates are reflected in procedures
• Proficient in Adobe and Microsoft Suite, including Word, Excel, and Power Point
• Performs other duties as assigned

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, LGBTQ, national origin, disability or protected veteran status.

Blue Foundry Bank will award an employee referral payment to employees who refer new hires.

If the candidate is hired, the referring employee will be eligible to receive referral payment in accordance with the following guidelines :

$100 after the new employee has completed his / her three-month anniversary , $400 after the one-year anniversary

Both employees must be employed on the anniversary date of the referred employee in order to receive a referral payment.