Training Manager, Franchise Support

Training Manager, Franchise Support

Hana Group is a global leader in ready-to-eat Pan-Asian cuisine, bringing fresh, chef-crafted sushi and Asian-inspired dishes to customers through our in-store kiosks and food service operations. With a presence in major grocery retailers across the U.S., we're committed to delivering high-quality food that's convenient, delicious, and prepared with care. Our culinary teams operate with a passion for food and a dedication to service that drives every customer interaction.

At Hana Group, we believe our people are the heart of our success. We're proud to foster a diverse and inclusive work environment where team members feel empowered, supported, and inspired to grow. Whether you're rolling sushi, managing a kiosk, or supporting operations behind the scenes, your work makes a real impact on the customer experience and the company's success. We invest in our employees through hands-on training, leadership development, and clear pathways for career advancement.

Joining Hana Group means being part of a fast-paced, entrepreneurial company that's transforming the way people eat. We operate with a focus on food safety, operational excellence, and customer satisfaction, while never losing sight of the people who make it all happen. If you're passionate about food, thrive in dynamic environments, and want to be part of a company that's growing across the U.S., Hana Group could be the perfect fit for you.

Job Description

The Training Manager, Franchise Support is responsible for designing, implementing, and managing comprehensive training programs for franchise sushi chefs across all company locations. This role ensures chefs receive exceptional initial onboarding and ongoing skills development in culinary technique, food safety, customer service, and brand standards. The Training Manager partners closely with Operations to ensure consistent chef performance, employee retention, and an outstanding customer experience.

Key competencies include instructional design & delivery, culinary expertise, communication skills, leadership & influence, continuous improvement mindset, collaboration & partnership, cultural sensitivity, organizational skills, and customer focus.

Duties & responsibilities include :

• Design and deliver onboarding training for new franchise sushi chefs, ensuring mastery of culinary techniques, food safety, and brand standards
• Develop and maintain ongoing training modules (in-person, virtual, and on-the-job) to support skill advancement and career development
• Partner with Operations to align training with company culture, performance expectations, and compliance requirements
• Create and manage standardized training materials, including manuals, videos, assessments, and job aids
• Implement train-the-trainer programs to empower site-level managers and lead chefs as training champions
• Monitor and evaluate training effectiveness through testing, performance reviews, and feedback loops; adjust programs as needed
• Track participation, completion rates, and chef performance metrics using the Learning Management System (LMS) or other tools
• Stay current on culinary training best practices, adult learning methodologies, and industry food safety standards

This job posting describes the general duties and responsibilities for the position. Other duties as required may be assigned.

Qualifications

Qualifications include :

Additional Information

Hana Group North America is an Equal Opportunity Employer. Salary : $85,000-$95,000