Job DescriptionJob Description Benefits :
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Our company is a small and growing technology company. We are dedicated to providing the highest level of service to dental practices and other types of healthcare offices across the country. Our mission is to help our clients feel Rest Assured, knowing that their practice is in good hands.
We are looking for dedicated professionals who share our passion for helping dental practices thrive. If you are looking for a challenging and rewarding career in the dental industry, we encourage you to apply for our open positions. Join us in our mission to help our clients feel Rest Assured!
Who is Sunset Technologies?
Sunset Technologies is the premier provider of tailored technological solutions and support for the dental sector, specializing in seamless integration and innovative advancements. We understand the critical importance of uptime - ensuring that a dental practice's systems are consistently operational, allowing the practice to deliver uninterrupted patient care and maintain optimal efficiency. Demonstrating a solid commitment to scalability, security, and continuous support, we empower practices to achieve maximum uptime and serve as trusted partners, guiding businesses through the complexities of technology, compliance, security, and operational excellence.
Responsibilities
Travel to client offices to execute hardware and software project installationsAssist with the administration of a network / server environmentAssist with hardware replacement, software updates, and office expansionsMonitor network performanceAct as Help Desk resource when not assigned project workPerform testing to provide a diagnosis of issuesPerform routine updates and maintenance tasksBuild an excellent rapport with the clientProblem-solve complex situations using a wide variety of internal and external resourcesComplete detailed project walkthroughs and provide recommendations to the Sales team to prepare for a given projectCommunicate directly with clients and project managers to effectively plan and execute project phasesManage time entries and notes in ticketsMaintain a detailed knowledge of internal standards and best practices for installing new equipmentQualifications
Minimum 1-year of customer service experienceMinimum 1-year of technical support experienceExcellent verbal and written communication skillsAbility to utilize PC and other tools to accomplish goals and activitiesDisplays outstanding customer service skills and professionalismDisplays excellent problem-solving skillsStrong written and verbal communication skillsAbility to multitask and manage time efficientlyAbility to work independently and on a teamMethodical, organized, and detail-oriented work habitsAvailability for on-call work rotationContinuously exhibit a Rest Assured mindsetQualifications
Minimum 1-year of Field Support or Help Desk experienceAdditional Requirements
Successful completion of pre-employment assessmentsSuccessful completion of initial trainingAbility to safely lift and carry up to 50 lbs. with occasional bending, stooping, pushing, pulling, and reaching above shoulder level required.Professional and friendly demeanorPays attention and adheres to company policies and proceduresReliable vehicleValid drivers licenseBackground checkPerks :
Benefits Vision, Medical, and Dental401K with company matchPaid time offWorking in the healthcare industryAvailable Shifts :
8 am to 5 pmPLEASE NOTE, THIS IS NOT A REMOTE POSITIONJob Type : Full-time
