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Assistant Manager

Assistant Manager

ScenthoundDenver, CO, US
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Scenter Assistant Manager

Perks and Benefits :

Direct career growth path to General Manager or Area Management positions and additional options

Competitive salary plus key performance bonuses

Merit-based pay increases

Paid Vacation

Complimentary service membership

About the Position :

The Scenter Assistant Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.

This position requires :

  • A dog loving personality that can create an amazing and positive culture focused on Dogs First!
  • Team oriented, willing to do what it takes to help others succeed, a leader whom sets a very positive example.
  • Management experience preferred
  • Customer service experience (retail, restaurant, fast food)
  • Strength to lift up to 70 pounds; stamina to stand for long periods of time

Who We Are Looking For :

We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs : Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio and hire and develop an amazing team and maintain a positive culture.

Tasks :

  • Drive membership sales through health and wellness education
  • Maintain a knowledgeable team that prioritizes dog wellness and safety
  • Provide leadership, guidance, and mentorship for the Scenter employees
  • Drive employee development through leadership, training, and performance reviews
  • Uphold quality standards through hands-on participation, employee audits, and training
  • Promptly and accurately communicate information from upper management to your team
  • Identify when / where help is needed and provide assistance to keep Scenter on schedule
  • Create an environment conducive to teamwork, open communication, and Scenthound values
  • Manage client expectations; Resolve customer concerns
  • Ensure the safety of dogs and team members at all times
  • Adhere to Scenthound sanitary and cleaning practices

    • Skills and Abilities :

  • Effective communication with team members and dog parents
  • Leadership, coaching, mentorship
  • Recruiting, hiring, and creating a happy and effective team
  • Time-management ability to make an efficient schedule
  • Computer / technology proficiency
  • Accountability; hold oneself and others to a high quality of services

    • Compensation : $30,000.00 - $50,000.00 per year

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