Customer Experience Representative

Job Description

Job Description

Description :

At Barron Heating AC Electrical & Plumbing we are committed to Improving Lives™ . As a Customer Experience Representative , you will help us live out our Vision & Mission and meet our growth-oriented goals as the premier heating, cooling, electrical, and plumbing service provider in Northwest Washington.

At Barron, our Customer Experience Representative will :

• Serve as the first point of contact for customers, answering inbound calls promptly and responding to voicemails, chats, and other messages in a timely manner
• Schedule and book HVAC, electrical, and plumbing service calls effectively and efficiently, ensuring the best experience for both customers and technicians
• Build relationship-focused conversations around customers’ whole-home needs, promoting life-long customer relationships
• Use critical thinking to develop creative solutions for both customers and technicians
• Support team members while consistently delivering world-class customer service
• Demonstrate strong phone etiquette, interpersonal communication, and active listening skills
• Maintain a calm, professional, and courteous demeanor in all customer interactions
• Manage time effectively and consistently meet deadlines
• Keep a neat, clean and organized work area
• Attend all Company-wide and departmental meetings
• Collaborate and build strong working relationships across all departments
• Exhibit a “Team Barron” attitude
• Share Barron’s Vision & Mission of Improving Lives™

An outstanding Customer Experience Representative will have the following natural strengths & talents :

Exceptional customer service skills with a proactive, solutions-oriented approach

Excellent interpersonal and communication skills, especially over the phone

Ability to thrive in a fast-paced environment

Strong organizational skills with keen attention to detail

Team player who collaborates effectively with all team members and contributes to a positive team culture

Compensation :

Full-Time

$20.00-$25.00 per hour; DOE

Experience & Qualifications :

A minimum of 1-2 years of customer service experience or in a similar customer-facing role (required)

Pre-employment Drug Screening

High School Diploma or GED

Must be at least 18 years of age

Legally eligible to work in the United States

Barron Provides :

100% employer paid medical, dental & vision plans for employee

Eligible dependents may be covered through pre-tax payroll deduction

Paid holidays and vacation

401k matching program

Employee discounts on services

Company sponsored events and team building

Barron Apparel / Uniforms

A culture of collaboration, sharing of knowledge and respect for one another

When applying please upload :

Resume

Cover Letter and include :

Which of our 5 Core Values resonates with you most, and why

Why you believe you are the best candidate to join the Barron Team

During the Hiring Process, our Team will : (Please anticipate the process to take approximately 3-4 weeks)

Review application materials and select qualified candidates

Schedule an in-person interview with the Hiring Manager and a member of our People Operations & Culture team for candidates moving forward

Contact 2-3 professional references provided by the candidate following a successful in-person interview

Extend an offer of employment to the selected future Barron Team member

Requirements :