HR Self-Service Knowledge Manager

HR Self-Service Knowledge Manager

This role combines strategic thinking with practical execution. You'll work directly with digital tools to craft and refine content that's accurate, clear, and accessible, while bringing curiosity and creativity to solve complex knowledge challenges. Your work will ensure employees can find the answers they need quickly and easily, reducing friction in their HR experience. This is an opportunity to shape the future of HR self-service technology while collaborating with subject matter experts, IT teams, and HR Centers of Excellence to deliver content that is both relevant and future-ready.

Content Governance & Lifecycle Management

• Proven ability to write and edit HR content (policies, procedures, knowledge articles) that is clear, concise, and employee-friendly.
• Experience maintaining and improving knowledge databases and employee guidance materials (e.g., playbooks, wikis, policies).
• Demonstrated ability to write and edit HR content that simplifies complex policies and processes into clear, employee-friendly guidance.
• Basic HTML and web markup knowledge for content formatting and platform management.
• Skilled in analyzing data and applying insights to improve content effectiveness.
• Knowledge of accessibility best practices and web-based content management principles.
• Strong collaboration and influencing skills to work effectively across teams and functions.
• Excellent communication and stakeholder management skills, with the ability to present clearly to both technical and non-technical audiences.
• Experience analyzing and improving content workflows by adopting new tools and driving measurable process improvements.
• Experience working with global HR teams, ensuring content is culturally inclusive and regionally relevant.

What You Bring

Preferred Experience

Success in this role requires curiosity, adaptability, and a problem-solving mindset. Candidates should approach challenges with initiative, embrace self-learning, and bring innovative thinking to improve the employee experience as HR technology and tools evolve.

The annual base salary range is : $79,000 - $119,000 USD

Pure Innovation : We celebrate those who think critically, like a challenge and aspire to be trailblazers.

Pure Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area, Fortune's Best Workplaces for Millennials and certified as a Great Place to Work!

Pure Team : We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events.

Accommodations and Accessibility : Candidates with disabilities may request accommodations for all aspects of our hiring process.

Our Commitment to a Strong and Inclusive Team : We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced.