Product Manager, MGT Specialty OperationsDenver, Madison, or San Francisco

MGT InsuranceMadison, WI, US

job_description.job_card.30_days_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

job_description.job_card.job_description

Product Manager, MGT Specialty Operations

MGT is the first AI-driven, neo-insurer focused on evolving commercial P&C insurance for the brokers and small business owners. By combining the expertise of industry veterans with state-of-the-art technology, we are ushering in the next evolution of commercial insurance and working to move the industry forward through the use of modern technology, better processes, and a rock-star team. We seek visionary leaders who thrive in dynamic, entrepreneurial settings, and excel in autonomous roles.

About the Role

We're seeking a Product Manager (technical) to help build and scale the operations our new Specialty Commercial insurance platform from the ground up. In this role, you'll own key elements of the e2e value chain, and work closely with our engineering, underwriting and other business teams, translating operational needs into technical & process solutions. You'll design scalable workflows, establish and own quality metrics, and drive continuous improvement of operations.

As a Product Manager, you'll have significant influence over our operational strategy and related technology roadmap. The ideal candidate has a T-shaped skillset : meaningful expertise in operations (prioritizing candidates from the insurance industry), complemented by relevant experience in process design, technology implementation, and a UX product mindset. A strong bias for action and an ability to drive clarity when faced with ambiguity are essential.

Core Responsibilities

System & Process Design

Design and implement foundational operational workflows for Small Commercial E&S products from submission to policy issuance
Create and maintain comprehensive SOPs, focusing on scalability from day one
Develop quality assurance frameworks to maintain operational excellence as volume grows
Collaboratively build operational playbooks that can scale with the business

Product & Technology

Act as the operational product owner, representing underwriting needs to the engineering team

Translate insurance operations pain points into clear technical specifications

Drive product roadmap for operational efficiency improvements

Lead UAT efforts for new features and system enhancements

Balance quick wins with long-term architectural needs

Gather and synthesize insurance operations feedback to inform product decisions

Reporting & Analytics

Establish baseline operational metrics and KPIs

Design reporting frameworks to track operational effectiveness

Create feedback loops between operations and product development

Monitor and analyze operational trends to inform process improvements

Operational Excellence

Collaborate with underwriting team to optimize workflow efficiency

Define operational success criteria for new product launches

Identify and document operational requirements for underwriting tools

Support development of automated underwriting rules and validation

Vendor Management

Manage integration of third-party services into operational workflows

Monitor vendor performance against operational requirements

Document vendor-related processes and procedures

Identify opportunities to optimize vendor utilization

Qualifications

5+ years of technical product management experience, ideally within the insurance industry

Proven track record implementing or optimizing insurance processing systems

Entrepreneurial mindset and ownership mentality

Experience translating operational requirements into solutions (technical and non technical)

Strong analytical skills with demonstrated ability to define and track operational metrics

Experience building scalable processes and documentation

Track record of successful cross-functional project delivery

Demonstrated ability to influence and drive consensus across stakeholder groups

serp_jobs.job_alerts.create_a_job

Product Manager • Madison, WI, US