Account Manager

Job Description

Job Description

Account Manager needed for a full-time, hybrid (3 / 2) position with our agency client in Central CT. Must have 5+ years of proven account management experience within an agency setting. Must have experience working with financial services and / or healthcare clients. Ideal candidate will be strategy-minded and client-facing, and be able to manage the day-to-day needs of agency clients. Target salary is 75-100K depending on experience and qualifications.

Responsibilities :

• Subject matter expert in agency’s core business and niche markets.
• Client advocate (center of tension).
• Client onboarding and project intake.
• Effectively presents, sells and defends agency work to clients.
• Manages overall client profitability and account reviews.
• Monitors client satisfaction.
• Client conflict resolution ($ conversations).
• Monitors overall, strategic deliverable quality.
• Up-sells / cross-sells agency services that meet client’s objectives.
• Proposal writing for existing clients (new clients when necessary).
• Co-creates strategic, client marketing / media / PR / digital / social plans.
• Accurate revenue forecasting for clients.
• Develops strategic recommendations that solve client business objectives.
• Participates in client planning (account planning).
• Deep knowledge of client’s business.
• Deep knowledge of client’s industry.
• Deep knowledge of client’s competitors.
• Ultimately responsible for client program success + overall account health.

Must have 5+ years of proven account management experience within an agency setting. Must be able to work a 3 / 2 hybrid work schedule in Central CT.