Process Assistant, RSR

Amazon Process Assistant

This position requires in-role training at an operating site which will be 5+ weeks in duration. This training will be located 50+ miles away from the home site location. All travel accommodations for training will be booked and paid for by Amazon.

Since opening our virtual doors in 1995, we've been pushing the boundaries of 'possible' further and further. Our entire business works hard to delight our customers from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our team's band together, roll up their sleeves, and aren't content with just standing still. We're aiming to become the most customer-centric company on Earth.

Rural Super Rural (RSR) is an exciting organization within Amazon dedicated to ensuring our customers receive their deliveries and are satisfied with their service, even in our most remote area. We are a combination of operations and support teams aligned to continually strive to innovate the last mile delivery process while bringing smiles to our customer's faces. On the Road Process Assistants are part of the Last Mile operations in RSR and play a crucial role in this rapidly growing team. In this role, you will lead and be responsible for supporting delivery associates through each step of the delivery process and tracking delivery metrics. You will also be responsible for training all delivery associates in safety, compliance, and the operation of the vehicle through all local, state, federal requirements.

Responsibilities :

• Assist in the training of new Delivery Associates on how to drive and operate the vehicles.
• Ensure vehicle cleanliness and appearance is maintained to standard and captured via DA inspections.
• Ensure adherence to dress code standards.
• At times assisting with production duties, training sort associates and verifying SOP compliance.
• Track and monitor performance including on road ride behinds / ride alongs to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities.
• Understand workflow and daily production goals.
• Ensure all federal, state and local laws and requirements are being followed.
• Cultivate and sustain a safe environment, high-quality customer delivery, professional driver experience and positive culture.
• Ensure all job injuries are reported timely in accordance with established policy and procedure.
• Provide direction utilizing independent judgment.
• Establish trust and credibility by maintaining a high level of integrity, communications and professional demeanor.
• Ensure work areas remain clean and are equipped with proper equipment and supplies.
• Identify and address safety hazards within the work area.