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Forensic Review Analyst
Forensic Review AnalystWatchtower Security LLC • Maryland Heights, MO, US
Forensic Review Analyst

Forensic Review Analyst

Watchtower Security LLC • Maryland Heights, MO, US
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Job Description

Job Description

The FRAI is a Tier 1 position in the Forensic Review Department. FRAls are responsible for completing non-violent, non-time-sensitive, and less complex reviews. This position requires strong attention to detail and critical / situational thinking skills. Written and verbal communication skills are a must, as this position requires frequent collaboration with clients, law enforcement, and peers. At times, FRAls may be required to complete more complex, time-sensitive, and / or non-violent priority requests if the team or department needs a call, or if opportunities arise to gain / showcase additional skillsets.

Essential Job Functions :

  • Review, interpret, and resolve video surveillance footage for reported incidents, including criminal & nuisance activity. Focus on non-violent, non-time-sensitive, and less complex requests, including quickets.
  • Keep detailed, professional notes of observations, processes, and communication within requests and time record entries.
  • Write a concise, detailed summary of reported incidents- may include car details, description of individuals, or time of activity.
  • Compile video footage and / or still images into a completed product for clients and law enforcement.
  • Regularly communicate with clients and law enforcement, written and verbal.

Phone calls are expected in most reviews.

  • Interdepartmental collaboration and problem solving.
  • Participate in regular 1 : 1 meetings with the team supervisor.
  • Submit camera image quality concerns through the provided platforms.
  • Regularly monitor personal work email and chats for company correspondence
  • Answer incoming calls.
  • Maintain performance metrics consistent with averages for like positions, including :
  • Average hour per review

  • Average hour per draft check
  • Average number of events per week
  • Other tasks as assigned.
  • Job Skills and Requirements :

  • Bachelor’s degree preferred.
  • Must have exceptional written and verbal communication skills.
  • Proficient analytical and critical thinking skills.
  • Basic knowledge of video and photo editing software preferred.
  • Proven work history that indicates an ability to work well with others and independently.
  • Customer service experience
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    Forensic Analyst • Maryland Heights, MO, US

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