Job Description
Job Description
The FRAI is a Tier 1 position in the Forensic Review Department. FRAls are responsible for completing non-violent, non-time-sensitive, and less complex reviews. This position requires strong attention to detail and critical / situational thinking skills. Written and verbal communication skills are a must, as this position requires frequent collaboration with clients, law enforcement, and peers. At times, FRAls may be required to complete more complex, time-sensitive, and / or non-violent priority requests if the team or department needs a call, or if opportunities arise to gain / showcase additional skillsets.
Essential Job Functions :
- Review, interpret, and resolve video surveillance footage for reported incidents, including criminal & nuisance activity. Focus on non-violent, non-time-sensitive, and less complex requests, including quickets.
- Keep detailed, professional notes of observations, processes, and communication within requests and time record entries.
- Write a concise, detailed summary of reported incidents- may include car details, description of individuals, or time of activity.
- Compile video footage and / or still images into a completed product for clients and law enforcement.
- Regularly communicate with clients and law enforcement, written and verbal.
Phone calls are expected in most reviews.
Interdepartmental collaboration and problem solving.Participate in regular 1 : 1 meetings with the team supervisor.Submit camera image quality concerns through the provided platforms.Regularly monitor personal work email and chats for company correspondenceAnswer incoming calls.Maintain performance metrics consistent with averages for like positions, including :Average hour per review
Average hour per draft checkAverage number of events per weekOther tasks as assigned.Job Skills and Requirements :
Bachelor’s degree preferred.Must have exceptional written and verbal communication skills.Proficient analytical and critical thinking skills.Basic knowledge of video and photo editing software preferred.Proven work history that indicates an ability to work well with others and independently.Customer service experience