Assistant General Manager

Assistant General Manager

As an Assistant General Manager, you'll be at the heart of our restaurant's success, supporting the Restaurant General Manager by upholding brand standards and inspiring your team. You'll lead by example-training, coaching, and recognizing your team to deliver unforgettable customer experiences. When your team shines, so do you! In this dynamic role, you'll take charge of daily operations in the Restaurant General Manager's absence, making key decisions and driving the team toward excellence. We believe in having fun while embracing personal challenges and growth opportunities. You'll work a 45-hour week, with 40 hours at regular pay and 5 hours at time-and-a-half, providing a balanced and rewarding work experience.

The Day-to-Day :

• Ensure consistent customer satisfaction by effectively modeling the MIC Success Routine and prioritizing customer needs.
• Oversee team members' adherence to Shift Excellence responsibilities, maintain high food safety standards, and uphold core operational excellence. Take charge of restaurant operations in the GM's absence.
• Collaborate with the GM to assess team performance, providing ongoing, constructive, and positive feedback. Address employee relations issues as they arise, resolving them directly or escalating to the GM when necessary.
• Assist in sourcing, recruiting, interviewing, and hiring team members while fostering a culture of equity, inclusion, and belonging.
• Act like an owner by supporting Profit & Loss management, including cash control, security procedures, inventory maintenance, and labor management.
• Review financial reports and take appropriate actions to optimize performance.
• Support the GM in facility maintenance and ensure health and safety standards are consistently met.

Is This You?

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