Garage Door Estimator (San Jose)

Job Description

Job Description

Description : Why join us?

Our Vision – To provide outstanding garage door repair service, complete customer satisfaction and a program that rewards excellence from our franchisees, technicians, and staff.

Our Mission – To establish Precision Door Service as the public standard and national household name in garage door repair service.

Our Values – Culture, Reliable People, Career Oriented, Industry Standard Training and Safety, Competitive Salaries & Benefits, Garage Door Leaders

The Garage Door Designer is responsible for providing customers with quotes and specifications for the installation of new garage doors, openers, and / or related components. Interacts with customers on a daily basis providing them with information and recommendations about available equipment, services, and options. He or she will provide knowledge of costs and benefits that support profitable business decisions and is responsible for closing sales according to company pricing standards. The Estimator will have excellent numerical skills and an analytical mindset. They must also be thorough and apt in managing relationships with key people.

Essential Functions, Duties and Responsibilities

• Shows, promotes and sells products or services using sales strategies and tactics, product demonstrations, and sales techniques.
• Serves as the primary point of contact for customers during the sales process regarding questions related to residential garage doors, openers, and equipment.
• Provide accurate quotes to customers; follow up with customers regarding provided quotes to help ensure sales goals are met; close sales by obtaining customer commitment.
• Ensures appropriate equipment orders are placed once the sale is closed.
• Measures the installation area and accurately records all materials and labor required to complete the installation.
• Provides proper paperwork (quotes, specification sheets, etc.) and ensures orders are completed in a timely manner.
• Follows up with customers as necessary to ensure work is completed to the customer’s satisfaction; resolves any issues or problems.
• Interacts with customer’s insurance representatives, where appropriate, to obtain information and provide required documentation.
• Promotes the company and develops new lines of business with contractors, condominium and homeowner associations, and realtors; uses memberships with local building associations to bring in new business.
• Stays informed of new products on the market and understands the features and benefits of the product the company carries as compared to the competition.
• Assists the door installer if problems or concerns arise at the time of the installation.

Requirements :

Core Competencies

Customer-focused and Customer Service Orientation – Works with clients and customers to assess their needs, provides information or assistance, resolves their problems or satisfies their expectations; knows about available products and services; is committed to providing quality products and services; honors all of the franchise’s commitments to customers by providing helpful, courteous, accessible, responsive, and knowledgeable customer service.

Effective Communications – Practices meaningful two-way communication by speaking clearly, paying close attention and seeking to understand others, listening attentively and clarifying information attending to nonverbal cues, and responding appropriately; influences and ensures support for proposed ideas.

Service Focus and Teamwork – Values and delivers high quality, professional, responsive, and innovative service while cooperating with others to accomplish common goals; works with others within and across the company to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.

Interpersonal Skills – Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Job Mastery and Continuous Learning – Takes steps to develop and maintain knowledge, skills, and expertise necessary to achieve positive results; participates fully in relevant training programs and actively pursues other opportunities to develop knowledge and skills.

Sales Skills - Excels in prospecting and lead generation, identifying opportunities and leveraging outreach strategies to engage potential customers; a consultative selling approach to align solutions with customer needs, while negotiation and closing skills help secure deals and foster long-term partnerships.

Minimum Qualifications

Physical and Sensory Requirements

Environmental Requirements

Tasks are regularly performed inside and / or outside with potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and / or poor ventilation, wetness, humidity, rain, temperature, and noise extremes, machinery and / or moving vehicles, vibrations, electric currents, animals / wildlife, toxic / poisonous agents, gases or chemicals, oils and other cutting fluids, violence and / or disease, or pathogenic substances.

This is a commission-based role with an average earning potential of $80,000–$110,000 per year. Actual earnings are based on individual performance and a variable commission rate of 10%-20% on net sales. Paid training is provided during the first 10 weeks to ensure your success at a pay range of $22.00 to $25.00. Training pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills & experience, among other factors. At Precision, we invest in our team with comprehensive benefits, including medical, vision, and dental coverage, plus a 401(k) for eligible positions .