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Department Manager - Commercial Insurance

Department Manager - Commercial Insurance

GPACPrinceton, NJ, US
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Department Manager, Commercial Lines

A respected insurance brokerage with over 100 years in central NJ is seeking a seasoned commercial insurance leader to head its high-performing commercial lines team. This is a strategic leadership role focused on operational excellence, team development, and client service delivery across a diverse portfolio of commercial accounts.

With foundational values based in empowering growth through education, expertise, and a relentless pursuit of learning, this organization provides an ideal environment to hone your leadership acumen and define the next chapter of your career.

The ideal candidate will bring a blend of technical expertise, people leadership, and a passion for driving growth through collaboration and process improvement. This position offers a hybrid schedule after 90 days and reports directly to the COO.

Key Responsibilities :

Team Leadership & Development

  • Manage and mentor a team of account managers and service staff
  • Oversee hiring, training, performance reviews, and career development
  • Foster a collaborative, sales-oriented culture focused on retention and growth

Operational Oversight

  • Ensure department meets or exceeds service, sales, and retention goals
  • Conduct renewal meetings, monitor progress, and lead departmental updates
  • Optimize workflows and conduct quality audits to ensure compliance and efficiency
  • Client & Carrier Relations

  • Act as a technical advisor and liaison between clients, carriers, and internal teams
  • Support client retention and new business efforts through strategic presentations
  • Promote cross-sell and account rounding opportunities
  • Strategic Contribution

  • Collaborate with executive leadership to align departmental goals with broader growth initiatives
  • Participate in strategy sessions and contribute to new program development
  • Maintain advanced knowledge of market trends, coverage solutions, and risk management strategies
  • Qualifications :

  • 7+ years proven experience managing commercial insurance operations and personnel
  • Strong technical knowledge across casualty lines, property, and specialty coverages
  • Proficiency in Epic, Sagitta, ImageRight, and related systems
  • Exceptional communication, leadership, and organizational skills
  • Hold an industry designation such as ARM, CIC, CPCU, commitment to continuous learning and professional development
  • Benefits :

  • Tangible commitment to continuous growth through collaboration, exchange and further education
  • Opportunities to obtain advanced industry designations
  • Flexible work schedule
  • Hybrid in-office / remote options
  • 401(k) with match + profit sharing plan
  • Comprehensive medical, life and ancillary insurance coverage
  • This is a rare opportunity for a distinguished insurance professional to lead within a growth-focused organization that values innovation, integrity, and excellence. Interested candidates should be prepared to demonstrate a track record of leadership, strategic thinking, and operational success.

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    Commercial Insurance • Princeton, NJ, US

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