Client Advisor

Job Description

Position : Client Advisor

Department / Function : Retail / Sales

Reports to : Team Manager

Job Summary / Purpose :

The Prada Client Advisor guarantees an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, and serving as a Brand Ambassador.

The Client Advisor conveys and promotes the Brand philosophy and Values to Clients, guiding them into the world of Prada

The Client Advisor holds themselves accountable to achieve their individual and team sales targets, acting as a proactive player in ensuring the best service and responding to the client needs for both in store and on the ecommerce channel.

Duties and Responsibilities :

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with excellent service in accordance with the “client journey ceremony”;
• Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store;
• Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service;
• Demonstrate excellence in knowledge of the products as well as Prada culture and DNA;
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities;
• Embrace and promote the Omni Channel mindset;
• Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advice;
• Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary;
• Operate with the highest level of care and respect for the Products;
• Utilize Company digital tools actively to offer a complete and integrated luxury experience;
• Host and conduct customer appointments either in person or leveraging technology to do virtual meetings;
• Work in synergy with the Back of House, participating in the daily operations of the store and maintaining an organized stock room;
• Act in compliance with Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed;
• Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent exceptional experience, and contribute to a positive working environment, embracing Diversity and Inclusion values.

Qualifications and Skills :