Delivery Architect - CMDB / CSDM

Job Title

Delivery Architect - CMDB / CSDM

Location

Chicago, IL; Atlanta, GA; Dallas, TX; Houston, TX; New York, NY; Bridgewater, NJ or NY area in NJ

Travel

up to 25% but infrequent initially

Job Description

ServiceNow Architect - CMDB / CSDM Ability to architect solutions to accommodate complex business needs and design architecture to align technologies and infrastructure within the CSDM framework. Design and implement ServiceNow ITSM / ITOM Discovery and CMDB solutions that meet business requirements and adhere to industry best practices. Work with process owners to define and understand process requirements related to the capture of configuration data, gap analysis, and develop technical specifications and solutions. Develop and maintain configuration models for services, assets, applications, and infrastructure to enable key processes such as impact and cause of incident and problems, change planning, design, change risk and impact assessment, planning tech refreshes, software upgrades, optimize asset utilization by understanding which CIs make up a service. Evaluate enhancement / customization requests, provide design recommendations, and document technical requirements.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer :

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child / elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity / expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and / or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

J-18808-Ljbffr