Principal Implementation Manager

Principal Implementation Manager

Bolt is on a mission to democratize commerce. We relentlessly prioritize our retailersputting their brands front and center while enabling frictionless shopping at any touchpoint in the customer journey. At the center of it all is our rapidly growing universal shopper networkBolt merchants such as Revolve, Luisa via Roma, Benefit Cosmetics, Kendra Scott, Lucky Brand Jeans, and Johnny Was can access tens of millions of shoppers, offering them a best-in-class checkout.

And revolutionizing ecommerce is only half of the equationwe're also transforming the way we work. At Bolt, we have created a work environment where people learn to drive impact, take risks and make big bets, and grow from feedback, all while feeling welcomed and accepted for who they are. Come join us on the adventure today!

Please note, this is a contract-to-hire opportunity with the option to convert to full-time after 36 months.

Bolt is looking for a Principal Implementation Manager to drive fast, efficient, and delightful on-boarding for new customers. Working in partnership with customer success, integrations, and sales teams, you'll own the strategic on-boarding process including : managing timelines, projects, stakeholder alignment, and expectation setting across internal and external teams.

Ideal candidates have the ability to understand the technical complexity, a keen sense for managing people, and a great ability to get stuff done. Deep curiosity and the ability to go above and beyond to tackle big problems are key!

What You Will Be Doing :

• Get deeply familiar with Bolt's platform and product offering
• Manage the largest and most critical customer on-boarding projects
• Manage a small team of Implementation Managers and Specialists
• Identify and tackle blockers to getting customers live quickly
• Communicate and align with internal and external stakeholders
• Create and own project plans
• Design methods for repeatable projects
• Automate as much as possible
• Deliver speed and quality for all on-boarding projects
• Help build internal integration and services ability
• Provide customers with advice on Bolt configuration and shopping cart design
• Document process changes for customers' accounting and customer service teams

What Would Set You Up For Success :

Estimated compensation for this role :

Benefits Upon Successful Conversion to Full Time Employee :

In addition to our core values, Bolt is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and expression, genetic information, pregnancy and related conditions, veteran status or any other reason prohibited by law. On our mission to democratize commerce, the Bolt platform levels the playing field for everyone. As a company, we are committed to designing products, building a culture, and supporting a team that reflects the diverse population we serve (that is, everyone).