Ambassador

Job Description

Job Description

Description : Purpose :

Do you love Downtown Dallas so much you want to tell everyone about it? Now you can have a job promoting all the great attractions in Downtown! Think high-energy customer experience agent without the burden of a sales quota. As a Downtown Ambassador, you’ll engage visitors and residents of Downtown about what the best restaurants, retail, and entertainment spots are to visit. In your downtime, you will help keep the area clean and tidy for everyone to enjoy. Downtown Ambassadors exist to make Downtown Dallas the most fun and energetic area in the country!

Goals and Objectives : Continually meet the program plan / goals to :

1. Provide world-class customer service to visitors and residents through positive interactions

2. Provide a visible, uniform presence in designated areas of Downtown Dallas to make it feel fun and safe

3. Collaborate with Downtown businesses to help promote services, public events, and other attractions

Key Competencies :

Customer service, professional appearance, outgoing, observant, teamwork driven, excellent communication skills, loves Downtown Dallas.

The role will report to the leadership of the Director of Events and Programming.

Duties and Responsibilities : To be the best Ambassador in Downtown Dallas, you will need to :

• Be a “Downtown enthusiast” and share your love and knowledge of Downtown history, public art, museums, restaurants, entertainment venues, services, businesses, etc. with the public
• Always engage with the public in a proactive, positive, and helpful manner.
• Build relationships with all people including those experiencing homelessness. The goal is to check on their well-being and assist in connecting them with services.
• Provide directions, maps, handouts, and information to tourists, visitors, residents, and local businesses.
• Be the “eyes and ears” of Downtown by observing and reporting any city ordinance violations.
• Build relationships with Downtown businesses and assist them when needed.
• Help keep a clean Downtown by removing litter from Downtown Parks and public spaces.
• Track your daily successes in a mobile app tracking system.
• Work on special assignments, including special activations and events, both as individuals and as part of a team.
• Address Quality-of-Life issues observed in public spaces.
• Act as the park bathroom attendant as needed.
• Communicate with and support additional Field Operations Team members as needed.
• Provide direct support to Manager, Community Engagement for activations and events.
• Perform any other task to support the Field Operations department as needed
• Ability to work in concert with the marketing department, field operations, and other internal teams to ensure smooth event operations

Key Technical Skills and Knowledge :

To perform this job successfully, an individual must be able to perform each qualification satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Education and Experience :

The ideal candidate will have a high school diploma / GED with a minimum of two years of experience in customer service.

Physical Requirements : The physical requirements and work environment characteristics described here are representative of those encountered by an employee performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Requirements : Competencies