Application Support Engineer

A company is looking for an Application Support Engineer - L2.

Key Responsibilities

Own escalated incidents from L1 and lead resolution efforts

Perform deep-dive troubleshooting and root cause analysis (RCA) on recurring or complex issues

Collaborate with DevOps / SRE to improve monitoring dashboards and proactively detect problems

Required Qualifications

3-5 years of experience in application support, production support, or IT operations

Bachelor's degree in computer science, Information Technology, or related field OR equivalent professional experience

Proficiency in enterprise ticketing systems (Helix preferred)

Expertise with monitoring tools (AlertBot, Dynatrace, Splunk, Zabbix)

Knowledge of ITIL processes (Incident, Problem, Change Management)