Compliance Administrator

Compliance Administrator

Primarily responsible for ensuring Architectural Guidelines and Governing Documents are upheld within the community by thorough knowledge of CC&Rs and Design Guidelines. Provides both customer service and education to homeowners in respect to compliance and submittal processes to ensure the overall success of the community.

Position Responsibilities :

• Ensures compliance of the association's governing documents in order to preserve, maintain and enhance the value of the community.
• Provides direct support to Community Manager in order to meet community standards.
• Performs routine physical inspections of the property to ensure compliance.
• Records and tracks compliance information through company database.
• Develops and utilizes in-house tracking system to ensure timely implementation of compliance.
• Maintains detailed records of compliance through investigations and follow up of issues.
• Investigates complaints / accusations brought against second parties by homeowners and makes determinations based on findings.
• Researches issues of non-compliance and prepares documentation for Committee / Board review.
• Coordinates documentation on appeals for committee / board review.
• Responds to homeowner concerns regarding violation notices and / or architectural response letters.
• Prepares all Courtesy Notices, fine notices and documentation on all related compliance issues.
• Performs other related duties as directed.

Knowledge, Skills & Abilities :

Physical Demands & Work Environment :

Qualifications : Behaviors :

Preferred :

Team Player : Works well as a member of a group

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Motivations : Preferred :

Self-Starter : Inspired to perform without outside help

Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Education :

Required : High School or better.

Experience :

Required : 3 years : High school diploma or GED and three (3) years of full time, paid, professional experience in an administrative support position involving knowledge and enforcement of rules and regulations to provide ongoing support for internal and external customers. Valid driver's license.