PTOC Security Operations Center Operator

Part Time On-Call Security Operations Center (SOC) Operator

Why choose between doing meaningful work and having a fulfilling life? At MITRE, you can have both. That's because MITRE people are committed to tackling our nation's toughest challenges-and we are committed to the long-term well-being of our employees. MITRE is different from most technology companies. We are a not-for-profit corporation chartered to work for the public interest, with no commercial conflicts to influence what we do. The R&D centers we operate for the government create lasting impact in fields as diverse as cybersecurity, healthcare, aviation, defense, and enterprise transformation. We're making a difference every day-working for a safer, healthier, and more secure nation and world. Our workplace reflects our values. We offer competitive benefits, exceptional professional development opportunities for career growth, and a culture of innovation that embraces adaptability, collaboration, technical excellence, and people in partnership. If this sounds like the choice you want to make, then choose MITRE - and make a difference with us.

The MITRE Corporation is seeking a highly qualified candidate for a position as a Part Time On-Call (PTOC) Security Operations Center (SOC) Operator on our campus in Bedford, Massachusetts. A SOC Operator is responsible for the safety and security of personnel, assets, facilities, and information. The SOC Operator is a critical contributor to our physical security operations team in the event of a crisis that would threaten safe and secure business operations. This could include, but is not limited to natural disasters, workplace violence, facility emergencies, fire, issues of serious injury or illness and other threats that pose a risk to safety and security of personnel, facilities, and business operations. SOC Operators perform many tasks throughout their shifts which include answering telephone calls, monitoring electronic access control systems, intrusion detection systems, video surveillance (CCTV) systems, fire alarm systems, emergency telephone communications and other systems critical to the facility operation.

This is a Part Time On-Call (PTOC) position, and we're looking for a candidate that has great work schedule flexibility with the availability to work as needed on weekday shifts, weekends, and holidays. We have a 24 / 7 / 365 operation, shift hours are : 0600-1400, 1400-2200, 2200-0600 hours. This position also allows for the opportunity for a PTOC employee to become a full-time employee as openings become available. The Security Operations Center is a core security function. The optimal candidate must understand that scheduling flexibility is key and must be able to work as requested. The ability to arrive on time for your scheduled shift is critical.

Roles and Responsibilities :

• Monitors, tests, and responds to intrusion and other alarm systems at multiple locations.
• Uses closed circuit TV (CCTV) video surveillance systems to confirm the status of security systems and confirm authorization of individuals requesting access to any secure area.
• Assists shift supervisors in the deployment of security personnel and security personnel activities.
• Communicates effectively with staff, guests, and employees via radio, telephone, email and in-person.
• Monitors and operate computer systems effectively.
• Documents and investigate security events and incidents.
• Dispatches security staff as appropriate and issues equipment.
• Build, improve and maintain effective communication and relationships with co-workers, staff, subcontractors, vendors, and guests.
• Remain flexible to an ever-changing environment and adapt well to different situations.
• Report safety concerns, security breaches and unusual activity both verbally and in writing.
• Handle security incidents or emergency situations appropriately, and contact local emergency responders; police, fire dept., EMT's.
• Fully participate in training and certification programs to enhance your ability and advance your career.
• Be thoroughly familiar with our security operations manuals, post orders, policies, procedures, and instructions.
• Have experience and effectively use Microsoft products such as Word, Excel, and Power Point.
• The SOC Operator is responsible for effective and efficient processing of all information relevant to the security operation which includes but is not limited to effective distribution of phone calls, executing and receiving notifications, effective distribution and action of all information received electronically via email, intranet, service requests, shift activity logs and incident reports.
• Have the ability to multi-task and work effectively under pressure or stressful situations in a calm and professional manner.

Basic Qualifications :

Preferred Qualifications :

Salary compensation range and midpoint : $67,000 - $84,000 - $101,000 Annual