This position is responsible for training and review of work completed by Income Maintenance staff. The IMCIII also provides leadership and training to new caseworkers and remedial and / or refresher training to other staff. Review of work is completed to ensure benefits for Medicaid and Food & Nutrition Services are being administered timely and accurately.
Distinguishing Features of the Class
An employee in this class is responsible for 2
nd
party review and training for new and ongoing Income Maintenance workers in the Food and Nutritional Services, Medicaid, Work First Family Assistance, Child Care Subsidy, and / or Energy Assistance Programs. Additional responsibilities may include assisting with application processing and / or case maintenance as needed. An IMCIII is responsible for monitoring of clients and Income Maintenance Workers for compliance with all program requirements (federal, state, and county). Duties may also include uploading and sharing of information with State Compliance Officers to ensure program guidelines are being followed. Work is performed under the regular supervision of the Income Maintenance Supervisor II.
Illustrative Examples of Work
nd
party reviews for all Income Maintenance programs in a timely manner to ensure compliance with eligibility determination and benefit authorization.
Assist supervisor in assessing the need for additional training as identified through 2nd
party review deficiencies.
Assist Income Maintenance workers give error-free and timely assistance to clients as required by Local, State, and Federal policies.Assist co-workers with more complex / difficult cases.Assist in training by preparing material and helping present new material.Assist in monitoring caseworkers' performance and organization of their individual work in order to accomplish set goals.Assist staff with questions, manual material and policy interpretation as it pertains to actual cases.Assist in conducting hands on ongoing training of manual materials, procedural, regulatory and computer system changes.Provide follow-up and / or ongoing training of new employees once they have completed the initial Income Maintenance training.Ensure that work is completed in vacant caseloads as well as during the learning curve of new employees.Maintain a caseload of Davidson County Social Services employees and any family member residing in their household; includes redeterminations and changes to existing cases.Represent Davidson County Social Services in hearings as needed.Assist auditors, monitors, and quality control representatives as needed.Adheres to county, state and federal rules, regulations and policiesThis position is required to perform mandatory emergency shelter duty should the need ariseReview and maintain various logs and reports.Performs other duties as assignedEducation and Experience
Two-year degree from an accredited program in a human service or related curriculum; or graduation from high school and two years of paraprofessional / clerical public contract experience, and two years as an Income Maintenance Caseworker, or graduation from high school and three years paraprofessional / public contact experience; and two years as an Income Maintenance Caseworker; or a four-year degree or three completed years of college-level coursework from an accredited program in a human service or related curriculum and at least two years' experience as an Income Maintenance Caseworker.Experience gained by having worked in a public service position requiring interaction with the general public is desirable.Licenses and Certifications
Valid North Carolina Driver License.
Physical Requirements
Must be able to physically perform the basic life operational support functions of climbing; balancing; stooping; kneeling; crouching; crawling; reaching; standing; walking; pulling; lifting; fingering; grasping; feeling; talking; hearing and repetitive motions.Worker performs light work exerting up to 20 pounds of force occasionally; and / or up to 10 pounds of force frequently; and / or a negligible amount of force constantly to move objects.Worker is required to have close visual acuity to work on a computer terminal and perform extensive reading.The worker is subject to both environmental conditions : Activities occur inside and outside.Worker is subject to extreme cold : Temperatures below 32 degrees for periods of more than one hour.Worker is subject to hazards; includes a variety of physical conditions.Worker is subject to atmospheric conditions : One or more of the following conditions that affect the respiratory system of the skin : fumes; odors; dusts; mists; gases or poor ventilation.The worker is in contact with potentially infectious bodily fluids during the performance of his / her duties.