Technical Customer Support Specialist - HybridFIMER Renewable Energy Solutions • Phoenix, AZ, US
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Technical Customer Support Specialist - Hybrid
FIMER Renewable Energy Solutions • Phoenix, AZ, US
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Technical Customer Support Specialist
Location : Phoenix, Arizona USA
LoB / Function : Service
Local Org Unit : Service
Reporting Line : CIC / CRM Manager
Employment Contract Type : Permanent / Full-Time
Education : BS in Electrical Engineering or Associates in Electronics with applicable experience
ACTIVITIES
- Provide high level technical support to FIMER customers for monitoring products (various makes / models) including data loggers, weather stations, meters, logging equipment, smart combiner boxes, sub-array DC monitors
- Troubleshoot solar monitoring platforms and create trouble tickets for software issues
- Perform in-depth troubleshooting on solar inverter products including micro inverters, single phase string inverters, three phase string inverters, and three phase central inverters
- Remotely interface, troubleshoot, diagnose and repair customer equipment supporting end customers, installer partners and FIMER Field Service Engineers.
- Ensure that the Salesforce database (case management system) is maintained to an accurate and excellent standard, documenting and tracking all customer calls.
- Monitor multiple case queues in business system and follow up accordingly with customers
- Assist FIMER personnel with solar monitoring and inverter troubleshooting
- Dispatch to the field (rarely)
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Technical Support Specialist • Phoenix, AZ, US