Genesys IVR chatbot developer

Overview

As an IVR Chatbot Developer (Genesys focus), you will make an impact by designing and implementing intuitive self-service solutions that enhance customer experience and reduce the need for live assistance. You will be a valued member of the Customer Experience Technology team and work collaboratively with product managers, architects, and cross-functional teams.

In this role, you will :

• Develop and implement self-service IVR and Omni-Channel Orchestration Routing using Genesys Cloud CX.
• Design and build voice and non-voice applications (SMS, Email, Chat, Voice Bot) using Genesys Cloud CX Architect Bot Flows.
• Deliver speech-based interfaces and dynamic menus aligned with customer treatment strategies.
• Integrate Genesys solutions with internal and external systems.
• Contribute to the evolution of conversational bots and API-driven self-service capabilities.

Work model :

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 2-3 days a week in a client or Cognizant office in Newark, NJ. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

What you need to have to be considered

These will help you stand out

Applications will be accepted until Nov 15, 2025.

The annual salary for this position is between $83,000 – $130,000 depending on experience and other qualifications of the successful candidate.

Benefits :

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements :

Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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