Patient Service Associate - Physical Therapy Outpatient

Patient Service Associate

AMC Outpatient Therapy is looking for an individual to join our dynamic team in providing excellent customer service to Capital Region patients in a fast paced and positive environment. You will be part of a dynamic care team that combines engaged and caring front support staff with dedicated clinicians who together offer premier therapy services to a wide variety of patients.

Basic Function

The Patient Service Associate is responsible for multiple tasks from front-end customer service to back-end charge entry and insurance verification work. Ability to prioritize work duties, multitask, and work in multiple software programs.

• Strong organizational and multi-tasking skills.
• Ability to work independently and prioritize assignments and tasks.
• Ability to work as part of a team.
• Ability to accept correction and deal calmly and effectively with high stress situations.
• Good interpersonal, written, and oral communication skills.
• Detail oriented, resourceful, and proactive.
• Ability to maintain strict confidentiality.
• Professional demeanor and proper telephone etiquette.
• Basic working knowledge of Microsoft Office applications (Outlook, Word, Excel, PowerPoint).

Essential Duties and Responsibilities

Qualifications

Physical Demands

Working Conditions

Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that : Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Thank you for your interest in Albany Medical Center!?

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that :

Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.