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Technical Support Representative
VirtualVocationsLowell, Massachusetts, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Technical Support Representative to provide technical assistance and support to store employees.
Key Responsibilities
Document problems, complete problem tickets, and request information in support tools
Provide outstanding customer support by analyzing, diagnosing, and resolving problems within service level agreements
Effectively manage call workload and collaborate well in a team environment
Required Qualifications
6 months of technical and / or call center experience
High School Diploma or GED required or 2 years equivalent experience
Experience in a help desk / call center environment providing technical support in a retail environment (preferred)
Experience using computer hardware and software applications (preferred)
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Technical Support Representative • Lowell, Massachusetts, United States
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