Reporting Services Specialist

Reporting Services Specialist I

The Reporting Services Specialist I is responsible to oversee the overall day-to-day operational functions of the Reporting Services department and investigate and process all Writs, Levies, Restraints, Attachments, Garnishments, and child support orders while ensuring privacy of confidential bank information.

Essential Functions

• Ensure total document and data integrity
• Maximize technology tools available
• Prepare departmental reports
• Identify and resolve Customer Service issues
• Analyze legal requests to understand and determine scope of request and ensure necessary (Federal and State) requirements are met
• Communicate and negotiate with serving attorney or agency to clarify documentation scope and required due date, and with customer that legal process was received and any additional information as applicable
• Process payment upon receipt of order or judgement
• Complete research and inquiries on several Northwest systems with customer information to identify type of relationship
• Respond to legal paper within designated timeframes
• Monitor records of legal process that was received without judgement
• Maintain records of all pertinent information related to the legal paper for audit purposes, following up as needed to keep serving agency and internal departments informed of progress
• Log all incoming requests when received for tracking and control purposes
• Process any release received promptly
• Evaluate records, perform due diligence and the submission for all states that require unclaimed property reporting
• Review IRS B Notice reports for further action, perform due diligence and initiate withholding when required, while ensuring compliance with IRA requirements, and nonresident alien records for recertification of W8Ben
• Request recertification for W8Ben
• Track and monitor requested forms
• Review daily all IOLTA / IOLAs for compliance with each state's IOLTA / IOLA program and report when necessary
• Submit monthly reports and interest to each IOLTA / IOLA Board
• Review new IOLTA / IOLAs for notification to applicable states and indicate status in applicable systems
• Process any restitution check received
• Perform quality control review on dormant accounts
• Maintain appropriate departmental records and reports
• Recommend improvements to procedures
• Recommend quality control enhancements

Additional Essential Functions

Additional Responsibilities

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Preferred Education

Preferred Work Experience

General Employee Knowledge, Skills, and Abilities

Additional Knowledge, Skills and Abilities

The pay range for this position is generally $17-19.00 hourly. Actual pay is based on various factors including but not limited to the successful candidate's experience, skills, and knowledge. Additional bonus earning opportunities and benefits are also available.

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.