Processing Specialist

Contract Processing Specialist

Support the processing of contracts through entry, editing and applying payment. Provide excellent customer service to our customers in a call center environment.

Essential Duties and Responsibilities :

• Review monthly dealer billing statements
• Audit and prepare contract batches for processing
• Process between 1500-2000 contracts per month, including entry, editing, cancelling and applying payment
• Provide customer service to agents, dealers, lienholders and contract holders
• Process contracts determined by claim personnel as 'not found' in SCS system ('Not Founds')
• Execute contract cancellations, mail cancellation refund checks and cancellation extract process
• Assist with the distribution of month end reports
• Assist in the billing of outstanding balances 60-90 days past due
• Receive, distribute and handle daily mail
• Create, print, email or mail rejection letters
• Process financed contracts in the SCS system including billing the finance company
• Transfer contracts when vehicle sold by contract holder
• Assist with onsite and off-site document retrieval
• Assist with creating and updating department procedures
• Update dealer reports
• Follow departmental procedures and SSAE 18 controls
• Departmental filing, as needed
• Assist with phone coverage for reception
• Gatekeeper of Processing email and faxes received
• Function as Mail Room Coordinator as needed

Qualifications :

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus.

The Amynta Group (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and / or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.