Mortgage Manager

Job Description

Job Description

Salary : Starting at $58,000

Knoxville Habitat for Humanity seeks Mortgage Manager to join our team! Resumes with cover letters will be accepted thru October 31, 2025.

Job Summary : The Mortgage Managers primary responsibility is to service all homeowner mortgage accounts to include processing payments, addressing delinquencies, setting up payment plans, and managing escrow accounts

Duties and Responsibilities :

Mortgage Servicing

• Manages all mortgage accounts
• Processes monthly payments
• Collaborates with Chief Financial Officer on monthly reconciliations
• Executes loss mitigation and foreclosure prevention policies with homeowners facing issues such as delinquency, refinancing, bankruptcy, and foreclosures
• Monitors loss-mitigation payments to ensure terms are followed
• Reports status of mortgages to internal and external stakeholders
• Coordinates with Family Services Department to implement delinquency policies
• Ensures confidentiality of records and borrowers information
• Administers mortgage escrow accounts. Ensures property taxes, HOA fees, homeowners insurance, forced placed insurance, escrow refunds, and escrow vendor payments, are paid on time. Monitors escrow shortages, insurance claims, and performs escrow analysis on a regular basis
• Initiates foreclosure proceedings with affiliate attorney (with the support of Director of Family Services)
• Notifies affiliate attorney of bankruptcy filings
• Reports homeowner payment history to Credit Reporting Bureau monthly
• Demonstrates commitment and strict adherence to best ethical practices and laws such as, but not limited to Fair Housing Act, Equal Credit Opportunity Act, Fair Credit Reporting Act,

Real Estate Settlement Procedures Act, Fair Debt Collection Practices Act

Audit

Training

Minimum Qualifications

be able to meet the minimum requirements to maintain a Qualified Loan Originator certification.

Preferred Qualifications

As an equal opportunity employer, we encourage people of varied races, ethnicities, national origins, religions, gender identities and sexual orientation, disabilities, veteran status, socio-economic statuses, thinking and communication styles to work with us. Knoxville Habitat for Humanity is working across cultures to provide a safe workplace for all where all are visible, respected, supported, and valued. We are a drug free, equal opportunity employer dedicated to the mission of connecting families and communities with the transformational impact of affordable homeownership. Knoxville Habitat for Humanity is a Tennessee Drug Free Workplace. Satisfactory background check, including credit check are required for employment.