Customer Service Associate

Customer Service Associate

GU is a brand of Fast Retailing Co., Ltd., a leading Japanese retail holding company with global headquarters in Tokyo. GU is the second largest brand in the Fast Retailing Group after UNIQLO. The brand name GU is derived from the Japanese word "jiyu", which means free and unconfined. The company was established in 2006 in Japan, and today has around 470 locations mainly in Japan, with a select number of stores throughout Asia.

As a Customer Service Associate, you will be responsible for handling customer service inquiries and resolving escalations in a professional and courteous manner, while upholding the GU service philosophy.

Job Responsibilities :

• Interact with customers over the voice and written channels
• Respond to queries related to products, services, processed and policies
• Handle and resolve complaints in accord with established policies and procedures
• Respond to escalated issues in a courteous and professional manner consistent with our customer service philosophy
• Assist customers with placing orders and navigating our ecommerce site
• Troubleshoot online and checkout issues and report technical concerns to respective internal departments for resolution
• Liaise with distribution centers to research disruption to order fulfillment or return process
• Liaise with retail stores to resolve customer concerns related to store experience
• Any additional duties that are necessary due to the evolving needs of the business
• Other related duties to be assigned by direct supervisor

Qualifications :

Hourly Salary : $17.50 - $18.00

The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary. As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic / civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.