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Compliance Admin

Compliance Admin

Capstone LogisticsPeachtree Corners, GA, US
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Compliance Admin

Capstone Logistics, LLC Peachtree Corners, GA (Onsite) Full-Time

Shift : Compensation : Competitive

Compliance Tracking Admin

Principal responsibilities include :

Principal Accountabilities :

  • Provide training and support to new and existing Compliance Tracking users (partners, vendors, carriers, agents, etc.)
  • Monitor request for support and identify trends and opportunities for improvement
  • Provide timely responses to users requesting assistance (typically less than 1 hour)

Job Summary :

  • Provide training and general day to day support for Clients / Vendors / Carriers / Capstone Associates using the Compliance Tracking Tool.
  • Process new user applications creating user profiles and modifying settings as required.
  • Configure violations, exemptions, vendor #s, permissions, etc.
  • Investigate partner / internal issues and follow through until completion.
  • Triage and resolve software / hardware issues notified from the field.
  • Support Tier 1 with their unresolved issues and hold Tier 3 responsible for execution through effective prioritization on incident / bug remediation.
  • Participate in weekly client calls giving updates on issues and relaying inbound requests up to the Product Owner.
  • Lead & support new client or site onboarding efforts host demos, training sessions, create / provide process documentation, etc.
  • Monitor and track telephone and email requests for assistance, identifying target areas for improvement.
  • Prepare / Assist in preparation of weekly / monthly reports
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    Admin • Peachtree Corners, GA, US

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