Employer Industry : Digital Agreement Management Solutions
Why consider this job opportunity :
- Opportunity to work with a leading provider of e-signature and contract lifecycle management solutions
- Flexible remote work arrangement
- Collaborative and inclusive company culture
- Chance to make a significant impact on customer satisfaction and software adoption
- Engaging work environment focused on personal and professional growth
What to Expect (Job Responsibilities)
Provide exceptional technical support for the employer's Intelligent Agreement Management (IAM) and associated servicesResolve customer inquiries related to API integrations, embedded systems, and network issuesUtilize support tools such as Salesforce, Jira, and proprietary logging systems to address customer issuesIdentify product improvements and high-impact opportunities to enhance the customer experiencePromote the employer's products and services through consultative discussions with customersWhat is Required (Qualifications)
Fluent in English and GermanBachelor of Science degree in Computer Science, Engineering, or a related technical field2+ years of SaaS troubleshooting experience in a Technical Support roleProficiency in modern markup and programming languages such as XML, C#, Python, or JavaScriptExperience with web-based environments including HTTP, JSON, and HTMLHow to Stand Out (Preferred Qualifications)
Effective communication and interpersonal skills to build rapport with customers and peersSubject Matter Expert in at least one vertical related to the employer's technologiesFamiliarity with structured query languages such as SQL and SOQLPrior experience supporting the employer's eSignature and related productsSalesforce Admin certification(s)We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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