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Technical Support Engineer II - German Speaking
Technical Support Engineer II - German SpeakingDocuSign • Ireland, WV, US
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Technical Support Engineer II - German Speaking

Technical Support Engineer II - German Speaking

DocuSign • Ireland, WV, US
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  • serp_jobs.job_card.full_time
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Employer Industry : Digital Agreement Management Solutions

Why consider this job opportunity :

  • Opportunity to work with a leading provider of e-signature and contract lifecycle management solutions
  • Flexible remote work arrangement
  • Collaborative and inclusive company culture
  • Chance to make a significant impact on customer satisfaction and software adoption
  • Engaging work environment focused on personal and professional growth

What to Expect (Job Responsibilities)

  • Provide exceptional technical support for the employer's Intelligent Agreement Management (IAM) and associated services
  • Resolve customer inquiries related to API integrations, embedded systems, and network issues
  • Utilize support tools such as Salesforce, Jira, and proprietary logging systems to address customer issues
  • Identify product improvements and high-impact opportunities to enhance the customer experience
  • Promote the employer's products and services through consultative discussions with customers
  • What is Required (Qualifications)

  • Fluent in English and German
  • Bachelor of Science degree in Computer Science, Engineering, or a related technical field
  • 2+ years of SaaS troubleshooting experience in a Technical Support role
  • Proficiency in modern markup and programming languages such as XML, C#, Python, or JavaScript
  • Experience with web-based environments including HTTP, JSON, and HTML
  • How to Stand Out (Preferred Qualifications)

  • Effective communication and interpersonal skills to build rapport with customers and peers
  • Subject Matter Expert in at least one vertical related to the employer's technologies
  • Familiarity with structured query languages such as SQL and SOQL
  • Prior experience supporting the employer's eSignature and related products
  • Salesforce Admin certification(s)
  • We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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    Technical Support Engineer • Ireland, WV, US

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