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Payroll Tax Support Specialist
Payroll Tax Support SpecialistGTM Payroll Services Inc • Clifton Park, NY, US
Payroll Tax Support Specialist

Payroll Tax Support Specialist

GTM Payroll Services Inc • Clifton Park, NY, US
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Job Description

Job Description

Join our team as a Payroll Tax Support Specialist!

Are you passionate about delivering exceptional service and working with agencies to resolve inquiries? We're seeking a dedicated Payroll Tax Support Specialist to join our team, responsible for providing top-tier tax services to private household and local business clients. If you thrive in a fast-paced, dynamic environment and possess a service-oriented mindset, we want you on our team! For local candidates, the position will be on-site.

Key Responsibilities :

  • Client-Centric Focus : Deliver exceptional service by actively listening and resolving client inquiries promptly.
  • Adaptability & Learning : Stay updated on evolving payroll tax and HR laws, participating in ongoing training programs to ensure expertise.
  • Client Relationship Management : Uphold high client satisfaction levels, ensuring a positive experience throughout interactions.
  • Problem Resolution : Address and resolve tax notices from IRS and State agencies efficiently and accurately.
  • Collaborative Approach : Work closely with internal teams to ensure seamless service delivery and process improvements.

Qualifications :

  • Experience : 1-3 years in customer service. Training will be provided for the right person on tax-specific skills.
  • Education : Associate's degree in business or related field.
  • Skills : Strong problem-solving abilities, excellent communication, and interpersonal skills.
  • Technical Aptitude : Ability to quickly adapt to new technology and systems.

    • Success Factors :

  • Positive Attitude : Thrive in a fast-paced, growth-oriented environment with a positive mindset.
  • Adaptability : Embrace change and contribute innovative ideas to enhance the client experience.
  • Time Management : Meet deadlines under time constraints during peak filing periods.
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    Payroll Tax Specialist • Clifton Park, NY, US

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