Customer Support Technician

A company is looking for an Associate Customer Support Technician to assist customers with software and hardware inquiries in a remote setting.

Key Responsibilities

Answer customer inquiries via phone, email, or chat regarding software applications

Triage and troubleshoot customer problems to document their nature

Provide effective customer service and escalate unresolved issues as necessary

Required Qualifications

1+ years of customer service experience

Experience in a real-time customer support center, preferably in a technology setting

Confidence in learning about various technology applications and software

Familiarity with case management systems such as Salesforce or Jira

Willingness to engage with diverse experiences and backgrounds