Customer Service Supervisor and Sales Coordinator

Job Description

Job Description

Customer Service Supervisor and Sales Coordinator

Location : Mount Prospect, IL

Schedule : Monday-Friday - 8 am-5 pm

Pay rate : $33-$40 / hr

Duties :

Customer Support & Communication

Responded to customer inquiries via phone and email, providing product information, pricing, and support.

Resolved customer issues, including discrepancies with pricing, freight terms, and damaged or missing shipments.

Supported warranty claim and repair processing in coordination with the Technical Support Manager.

Routed referrals and website leads to sales representatives or distributors.

Order & Contract Management

Reviewed customer orders for contractual accuracy, including items, pricing, terms, and freight requirements.

Managed quotations, contracts, and document storage from initiation through completion.

Prepared quotations, freight costs, shipping documents, notifications, PO acknowledgements, and invoicing instructions.

Compiled fleet orders, coordinated with production planning, updated customers with tracking / acknowledgment files, and directed ASN / invoicing per customer requirements.

Coordinated freight carriers, obtained shipment quotes, and ensured invoicing accuracy.

Sales Administration & Reporting

Maintained customer account information in Sage100 ERP, including addresses, pricing, payment terms, and freight requirements.

Processed credit references, requested credit limits, and monitored accounts receivable.

Tracked and followed up on open quotations; prepared weekly reports on monthly and YTD sales.

Established and maintained standardized processes for quotations, contract review, and electronic document storage.

Relationship Management & Marketing Support

Built and maintained customer relationships

Assisted VP of Sales with marketing initiatives, including website content, literature, sales promotions, and trade show coordination.

Requirements :

• Associate degree or higher, with 8–12 years of customer service experience.
• Background in a commercial manufacturing or distribution environment; HVAC product knowledge preferred but not required.
• Strong communication and organizational skills with a professional, customer-focused demeanor.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Experience using ERP systems for data entry and report generation; Sage 100 (MAS 200) preferred.
• Familiarity with graphic design software such as Adobe, Corel, or Publisher.

Contact Information

To be considered for this opportunity, please reach out to Trova Advisory Group by sending an email to msosnowska@gotrova.com with your resume, the position you are applying for, and a brief introduction.

When contacting us, please ask for the hiring team to ensure your application is directed to the right person. We look forward to hearing from you!

About Trova Advisory Group

Trova Advisory Group specializes in delivering a comprehensive array of staffing solutions tailored to meet the diverse needs of businesses across various sectors. Our expertise spans clerical, administrative, financial, and professional roles, offered through flexible arrangements including temporary placements, temp-to-hire options, and direct hire services. With a keen understanding of the dynamic demands of today's workforce landscape, we pride ourselves on providing top-tier talent solutions that empower organizations to thrive and succeed in a competitive market environment.

Trova Advisory Group is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, protected veteran status, or any other legally protected characteristic or group status.

We are committed to creating a culturally diverse and inclusive workplace where individuals of all abilities are welcomed and supported. If you require a reasonable accommodation during the application or interview process, please contact us at trova@gotrova.com Include the nature of your request and your contact information, and we will be happy to assist you.

Trova Advisory Group offers a comprehensive benefits package offering Medical, and Dental benefit options to all eligible employees.