SHIFT MANAGER - H

Shift Manager

The Shift Manager is responsible for providing quality guest service by maintaining a clean and organized store image, as well as assisting with merchandising, pricing, and loss prevention. The Shift Manager operates the cash register / Point of Sale (EPOS) and ensures adherence with all Company / Store policies, including brand and image standards. In the absence of the Assistant Manager the Shift Manager is required to assume the duties and responsibilities of the Assistant Manager.

Principle Responsibilities :

• Ensure that each guest receives outstanding service by providing a welcoming and friendly environment which includes greeting and thanking every guest.
• Ensure that all True North Ready Standards are met while on duty.
• Maintain an awareness of monthly promotions, sale merchandise and advertisements, and assist in the completion of the monthly blitz execution as needed.
• Reset floor displays according to latest plan-o-grams.
• Follow all True North procedures for coffee, fountain and food service programs.
• Receive deliveries from vendors and verify accuracy of inventory along with authorization in price book.
• Utilize Control Report to create vendor orders and prevent product out-of-stocks.
• Lead by example by always adhering to company policies and procedures. Address staff compliance issues as needed, either directly or by bringing issues to the manager.
• Assist in training and development of both new and existing staff members.
• Accurately and efficiently complete all sales transactions, including lottery sales.
• Properly address any guest issues or complaints, and escalate to the Store Manager when appropriate.
• Complete competitor price surveys and execute price changes.
• Monitor in-ground gasoline storage inventory and conduct physical stick readings on in-ground storage tanks.
• As directed by the Store Manager, run daily reports, reconcile shift sheets, complete e-store reporting, and prepare and transport bank deposit.
• Perform seasonal duties as needed, such as shoveling of snow on walkways and around pumps, as well as painting of exterior and interior surfaces.
• Any other duties assigned or delegated by management.

Essential Skills and Requirements :

Minimum Qualifications :