Lead Medical Assistant - Internal Medicine

Job Title : Lead Medical Assistant

The Lead Medical Assistant is responsible for supporting the clinical team by providing guidance, technical assistance, and oversight of daily workflow operations. This role serves as a mentor to medical assistants, supports onboarding and training, monitors inventory (including pharmaceuticals), and helps maintain high standards of patient care and operational efficiency.

Key Responsibilities :

• Clinical Support and Oversight : Serve as the primary point of contact for medical assistants with clinical questions or workflow concerns. Provide real-time support in clinics to ensure efficient patient flow and adherence to protocols. Step in to assist with patient care duties as needed. Ensure timely patient flow and minimize provider downtime.
• Training and Development : Train new medical assistants on clinical procedures, EMR documentation, and patient interaction. Monitor progress of new hires and provide regular feedback to supervisors. Conduct periodic skills assessments and identify opportunities for retraining or improvement. Support continued education initiatives and maintain clinical standards.
• Inventory Management : Monitor clinical and supply inventory, including medications, diagnostic supplies, and PPE. Coordinate with purchasing staff to ensure appropriate par levels and timely reorders. Oversee organization and cleanliness of supply areas and exam rooms.
• Drug Inventory Oversight : Track and log expiration dates of all injectable medications (e.g. Injectables and all medication used in exam rooms). Ensure compliance with proper storage and handling protocols. Coordinate with appropriate staff to remove or return expired or soon-to-expire medications. Approve drug ordering.
• Triage and Communication : Provide direction for scheduling urgent and referral appointments based on symptoms or history. Help coordinate patient communication related to clinical follow-ups, reschedules, or treatment changes.
• Leadership and Accountability : Model professionalism and teamwork within the clinical staff. Serve as a liaison between clinical techs and management. Promote a culture of respect, safety, efficiency, and exceptional patient care. Communicate regularly with clinical supervisor and practice leadership on staffing needs, clinic flow, or concerns. Participate in staff meetings and provide updates or training refreshers to the team.
• Staff Guidance & Mentoring : Serve as a resource for other medical assistants with questions about clinical procedures, equipment, or patient care. Provide real-time troubleshooting and support during busy clinics. Mentor and support new technicians during training, assisting with skills development and procedural knowledge. Help foster accountability by modeling professionalism and teamwork.