Community Support Knowledge Strategist

A company is looking for a Community Support Lead Knowledge Strategist.

Key Responsibilities

Translate complex information into clear, brand-aligned content for internal knowledge bases

Manage and enhance content across various platforms, ensuring high-quality information is accessible

Lead initiatives to improve content accessibility and quality, meeting strict timelines and standards

Required Qualifications

Significant experience in content strategy and knowledge management systems (e.g., Drupal, Confluence)

Strong project management and organizational abilities

Experience in customer service or contact center operations

Proven track record in a multicultural, multilingual, and global organization context