Service Delivery CoordinatorTeamLogic IT, Woodland Hills, CA • Los Angeles, CA, US

Service Delivery Coordinator

TeamLogic IT, Woodland Hills, CA • Los Angeles, CA, US

job_description.job_card.30_days_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

job_description.job_card.job_description

Job Description

Benefits :

Opportunities for career advancement
Professional development and certification reimbursement
Paid time off and holidays
Retirement savings plan with company match
Comprehensive health, dental, and vision insurance
Competitive salary and performance-based bonuses

Summary :

Were looking for a Service Delivery Coordinator to keep our IT service desk running smoothly. In this role, youll manage ticket flow, coordinate technician schedules, and ensure issues are resolved quickly and accurately. Youll be the hub between clients, technicians, and vendorsmaking sure communication stays clear, SLAs are met, and customer satisfaction stays high.

What Youll Do

Review, triage, and assign service tickets to the right technicians

Coordinate scheduling of onsite and remote support

Monitor ticket progress and escalate when needed

Ensure accurate documentation in our systems (Autotask, ITGlue, RMM)

Track service metrics like SLA compliance, ticket quality, and resolution times

Communicate with clients and internal teams to keep issues moving forward

What Were Looking For

Experience in IT service coordination or help desk operations (MSP experience a plus)

Strong interpersonal, organizational and communication skills

Must have a Service-Oriented mindset

Excellent organizational, analytical, and problem-solving skills; detail-oriented

Ability to work independently and proactively in a dynamic and fast-paced environment

Familiarity with PSA tools (Autotask), documentation systems, and RMM platforms

Ability to manage multiple priorities in a fast-paced environment

ITIL certification a bonus

Company Overview

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how, and resolve challenges with smart solutions. Thats a good thing since technology is always advancing, creating an environment thats fast-paced and dynamic. When you work for a local office, youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

serp_jobs.job_alerts.create_a_job

Delivery Coordinator • Los Angeles, CA, US