HR Service Center Representative

Job Description

Job Description

Ergon Inc. seeks a full-time HR Service Center Representative to join our Human Resources team. The HR Service Center Representative is the primary point of contact for employees and / or managers seeking assistance with various HR-related inquiries and requests. This role involves answering employee questions about benefits, payroll, leave, policies, and other HR services while providing excellent customer service and maintaining data accuracy in HR Systems. The HR Service Center Representative is responsible for resolving first-level issues, escalating to subject matter experts when necessary, processing requests, and ensuring that HR processes are executed efficiently and complying with company policies.

HR Service Center Representative Job Duties and Responsibilities

• Reviewing and monitoring tickets for tracking metrics (i.e., call volume, response time, and customer satisfaction) and providing basic reports to upper management.
• Provide first point of contact as administrative support for HR activities such as employee onboarding, offboarding, benefits administration, and employee data management.
• Respond promptly to employee inquiries regarding HR policies, procedures, and benefits.
• Coordinate HR-related training sessions, workshops, and events as needed.
• Generate HR reports utilizing HR systems or other data management tools as requested.
• Assist in HR compliance initiatives, including audits, policy updates, and adherence to legal requirements.
• Provided support during projects, such as scheduling meetings, updating project management tools, meeting notes, etc.
• Contribute to the continuous improvement of HR processes and systems as needed.
• Additional responsibilities as the HR Service Center organization expands.

HR Service Center Representative Qualifications

Why Ergon Inc.?

At Ergon, we are a relationship-driven, family-owned company that values each employee's growth and contributions. Headquarters in Flowood, Mississippi, we take pride in maintaining a close-knit, small-company atmosphere while offering exceptional career opportunities. Our comprehensive benefits package includes :

At Ergon Inc., we live by our core values :

Come and join the Ergon team!

Must be able to pass a pre-employment drug screen and background check. A clean MVR is required.

We are an EEO / AAP employer.

Job Role : HR Service Center Representative

Location : Flowood, MS

Employment offer contingent upon pre-employment drug test, background check, and MVR.

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