Service Manager

Job Description

Job Description

We are currently seeking a Service Manager to oversee service work throughout the company’s portfolio. This includes, but is not limited to, coordinating routine and emergency service calls, selling and executing maintenance and service agreements, and helping to improve the service line of business at Berg’s Heating and Air Conditioning.

This position reports directly to the Interim General Manager.

Responsibilities.

Be the point of contact for any service work

Oversee the schedule of technicians accordingly and track all service appointments

Manage invoices and track finances

Keep the Commercial Service Department organized

Be a liaison within the company

Develop new opportunities, people, and processes

Requirements.

3+ years experience : We require on the job experience in heating and cooling (maintenance, diagnostics, troubleshooting, repairing and some controls experience)

Certifications : Universal EPA Certification

Knowledge of Equipment including but not limited to package units, heat pumps, furnaces, condensers, evaporator coils, evaporative coolers, and basic knowledge of building automation systems (controls)

You have the ability to work independently but also to lead a team

Sometimes services run longer than expected and working late might be needed. The service manager should be prepared to support technicians as necessary on after-hours calls

Customer satisfaction and honest work will be your top priority

As an ambassador of Berg Enterprises, you are expected to represent the company with professionalism, honesty, and integrity and to treat customers and your service team the same

Proficiency with Google Workspace, Salesforce CRM, and other business management software

Compensation.

Competitive Health, Dental, and Vision Insurance including HSA

Simple IRA and Company Matching

Life Insurance

Unlimited PTO

Uncapped Incentive Compensation Structure

Company Vehicle