Designated Support Engineer

A company is looking for a Designated Support Engineer.

Key Responsibilities

Manage multiple designated accounts and establish regular communication with customers for critical issues

Deliver exceptional service and maintain deep knowledge of assigned accounts' architecture and use cases

Report bugs and feature requests, and proactively identify recommendations to improve product quality and customer experience

Required Qualifications

Bachelor's or Master's degree in Computer Science or equivalent discipline

8+ years of experience in a Technical Support environment or similar customer-facing role

Strong knowledge of RDBMS, SQL data types, and experience with database performance management

Familiarity with ETL / ELT tools and cloud service provider ecosystems

Experience troubleshooting database connectivity issues and understanding of database patch and release management