Project Coordinator

Company DescriptionJob Description

We're looking for a Project Coordinator to join Procore's professional services team, responsible for successful delivery management of professional service engagements for our customers. In this role, you will oversee projects that support Procore's clients in maximizing the impact of Procore's technology on their operations, ensuring compliance with government standards and regulations. You will manage internal and external resources to successfully and profitably deliver service engagements on time and on budget. This role is a balance of independent work where you'll own and manage resources for multiple new accounts at a time, and will also partner with Professional Services Consultants, Delivery teams, Sales counterparts, Product, and other Customer Success team members to help your clients onboard and grow with Procore.

As a successful Project Coordinator , you have a consultative mindset and can quickly understand both Procore's Technology and the industries we serve. You will apply best practices and solutions to each client based on their individual business processes and goals, leveraging a robust, standardized methodology and suite of tools. Our service delivery team is solely focused on ensuring Procore's clients are well supported, educated, and fully adopted on our platform. You'll be instrumental in planning clients' services and developing roll-out strategies, then pulling in appropriate resources to complete the projects on time and on budget, while exhibiting Procore's values of Openness, Optimism, and Ownership.

This position reports to a Manager, Project Coordinator, and be a hybrid model out of our Austin, TX office. We're looking for candidates to join our team immediately!

What you'll do :

Work with clients to develop project strategies and project plans that focus on business-based outcomes. This includes leading initial client discovery and kickoff meetings, developing Gantt project plans, managing resources and risks, building change management strategies, and fostering relationships with global clients

Collaborate with key contacts, technical leadership, and our Customer Success department to execute onboarding strategies

Coordinate project schedules and resources

Develop and implement repeatable processes and templates to create efficiencies and standardize where possible

Remain current on customer needs, industry trends, and market activities to build trust and relationships with key contacts

Provide the highest level of service and support to clients through diligent, proactive communication

Communicate with fellow team members through various channels to enhance personal and team skills and best practices

Possess a working knowledge of Procore's product offerings, business model, services, and emerging technologies

What we're looking for :

2+ years experience managing SaaS projects, developing custom project plans, forecasting resources, tracking and managing risk, and building change management strategies

2+ years of experience working in construction operations or technical support of operations preferred

History of servicing a high volume of customers in a fast-paced environment

Ability to prioritize and manage multiple competing priorities

Successful management of projects and professional services within a defined, limited scope

Strong empathy for customers AND passion for project management and organization

Outstanding organizational skills with a demonstrated ability to manage schedules and maintain project documentation

Highly proactive and operates with a strong sense of urgency, consistently driving initiatives forward and anticipating challenges before they arise

QualificationsAdditional Information

Base Pay Range : $53,550 - $76,500 annually. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. All your information will be kept confidential according to EEO guidelines.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.

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Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.

For Los Angeles County (unincorporated) Candidates :

Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment : 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal / external customers, stakeholders, and / or colleagues; and 3. exercising sound judgment.