serp_jobs.error_messages.no_longer_accepting

Field Service Supervisor

Genuine Parts CompanyUS

job_description.job_card.variable_hours_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

job_description.job_card.job_description

SUMMARY :

Under limited supervision, the Field Service supervisor functions as the lead of a field

service team and oversees technicians to ensure their work is performed effectively. The

Supervisor is involved in team decisions, hiring, training, and is required to make sure the

team follows all SOP's, KPI's and Lean Six Sigma programs.

JOB DUTIES

Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.

Develops and implements best practices and procedures to enhance business growth.
Manages service personnel to ensure they meet customer's expectations and

requirements.

Ensures that every technician has the proper training and certifications to meet the needs

of the job.

Schedules service jobs and assigns personnel to specific jobs and duties.

Ensures that service personnel are provided the proper equipment and tools needed to

perform jobs correctly and safely.

Ensures the service team adheres to all new SOP's, KPI's and Lean Six Sigma

programs.

Assists Manager and / or Account Specialist in customer surveys and is able to review

jobs for quotes.

Participates with Manager in hiring new Field Service Technicians.

Tracks all training for each technician.

Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires an associate's degree and five (5) or more years of related experience or

an equivalent combination of education and experience.

KNOWLEDGE, SKILLS, ABILITIES

Specific knowledge of field service duties required

Ability to work with the team in the field when the need arises

Ability to maintain a positive attitude and productive, driven work ethic required

Strong interpersonal, analytical, and problem-solving skill required

Ability to remain calm and clear-headed in an emergency required

Good communication skills required

PHYSICAL DEMANDS :

Push / pull up to 50 pounds

Lift / carry up to 50 pounds

Lift bulky objects

Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat,

forward reaching, overhead reaching, reach and lift, ladder climb and carrying / crawling.

Working conditions may be indoor and / or outdoor. Noise level may be loud at times.

LICENSES & CERTIFICATIONS : Excellent driving record preferred. All company vehicles

are subject to continuous video monitoring.

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

serp_jobs.job_alerts.create_a_job

Field Service Supervisor • US