Senior Customer Marketing Manager

Senior Customer Marketing Manager

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front's flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

We're looking for a Senior Customer Marketing Manager to champion the voice of our customers and showcase the business impact they drive with Front. Sitting at the intersection of Marketing, Sales, and Product, you'll own our customer advocacy engine end-to-end to drive brand credibility, accelerate pipeline, and deepen retention.

More than 9,000 companies trust Front to power their most critical CX workflows, and their success stories are what set us apart. Our customers truly love our product, and this is a rare chance to channel that passion to fuel the next chapter of Front's growth. You'll build new programs from the ground up, scale them quickly, and shape how the world sees Front through the stories of the people who use it every day. Your work will play a pivotal role in driving lasting revenue growth weaving customer voices throughout our marketing to inspire the next wave of Front fans.

What you'll do :

Build and scale customer advocacy programs : Design, launch, and optimize customer marketing initiatives like case studies, reference programs, and advisory boards that celebrate our champions and fuel engagement, retention, and growth.

Bring customer stories to life : Lead the end-to-end development of case studies, testimonial videos, and other proof points from initial sourcing to sharing the final product across launches, campaigns, and events.

Cultivate a network of customer advocates : Nurture a community of Front champions to become speakers, references, and launch partners, while creating opportunities for them to connect with peers and help shape the future of our product.

Integrate customer voice into our storytelling : Partner with Product Marketing, Events, Comms, and Sales to make sure our customers' voices shine through every launch, webinar, press moment, and campaign.

Measure and optimize impact : Define clear goals, track results, and share insights that show how customer marketing drives growth and strengthens our customer community.

What we're looking for :

Experience : 57+ years in customer marketing, advocacy, or customer lifecycle programs, ideally in B2B SaaS or high-growth tech.

World-class storyteller : Clear, confident, and empathetic communicator who can connect with customers and turn their journeys into compelling, ROI-driven narratives.

Strategic thinker and program builder : Able to set a vision for customer marketing while delivering high-quality programs like advisory boards, reference programs, and advocacy communities.

Cross-functional influencer : Skilled at aligning and collaborating with senior partners across Product, Sales, Marketing, and the executive team.

Data-driven mindset : Comfortable setting KPIs, reporting on outcomes, and using insights to continuously improve programs and show impact.

Bonus : Experience with multimedia content production, customer reviews / G2 programs, or global customer advocacy.

This is a hybrid role, expected to be in our SF office on Tuesdays and Thursdays.

What we offer : Competitive salary

Equity (we are post-series D & backed by some of the best VCs in the US)

Private health insurance, including plan options at no cost to employees

Paid parental leave

Flexible time off policy

Flexibility to work from home 3 days / week (unless posted as a full-remote role)

Mental health support with Workplace Options

Family planning support with Maven

$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities

Wellness Days - Fronteers get an additional day off on months with no holidays

Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice.