Talent.com
Customer Care Representative

Customer Care Representative

TEKsystemsTownsend, DE, United States
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description
  • Customer Care Representative
  • Location : Townsend, DE (onsite)

    Schedule : Onsite | Monday - Friday | 8am - 5pm | 30 min lunch

    Environment : Call Center

    • Top Skills Required :
    • Minimum 2 years in a customer-facing role, handling a range of customer experiences from happy to irate.
    • At least 1 year of high-volume call center experience (60+ calls / day).
    • Proven examples of de-escalating difficult situations and achieving positive resolutions.
    • Must complete and pass a pre-employment assessment.
    • Job Description :
    • The Customer Care Representative delivers outstanding service by responding to a high volume of inbound customer calls, inquiries, and requests. This role requires active engagement with customers to fully understand their needs and provide accurate, efficient, and courteous responses. Responsibilities include :

    • Answering and placing calls to address customer needs, concerns, and product / service issues.
    • Responding efficiently and accurately, explaining solutions and ensuring customers feel supported.
    • Using active listening to clarify information and diffuse escalated situations.
    • Building rapport with customers and strong relationships with team members.
    • Utilizing job-specific software, databases, scripts, and tools to address a variety of topics.
    • Striving to meet or exceed call center metrics while maintaining excellent customer service.
    • Assessing customer needs and making sales recommendations for suitable products or services.
    • Participating in training and learning opportunities to expand company, product, and service knowledge.
    • Assisting with training, supporting the Client Service Manager on billing issues, and taking on additional responsibilities and projects.
    • Reviewing daily work order reports, handling escalations, and supervising the team as needed.
    • Ensuring reliability and accuracy in all tasks.
    • Protecting customer privacy and complying with company policies and regulations.
    • Work Environment :
    • Onsite call center setting
    • Supportive team culture with opportunities for career growth
    • Pay and Benefits
    • The pay range for this position is $20.00 - $21.00 / hr.

      Eligibility requirements apply to some benefits and may depend on your job

      classification and length of employment. Benefits are subject to change and may be

      subject to specific elections, plan, or program terms. If eligible, the benefits

      available for this temporary role may include the following :

    • Medical, dental & vision
    • Critical Illness, Accident, and Hospital
    • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
    • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
    • Short and long-term disability
    • Health Spending Account (HSA)
    • Transportation benefits
    • Employee Assistance Program
    • Time Off / Leave (PTO, Vacation or Sick Leave)
    • Workplace Type
    • This is a fully onsite position in Townsend,DE.

    • Application Deadline
    • This position is anticipated to close on Oct 22, 2025.

      h4>

      About TEKsystems :

      We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

      The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

      About TEKsystems and TEKsystems Global Services

      We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

      The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    serp_jobs.job_alerts.create_a_job

    Customer Care Representative • Townsend, DE, United States

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Customer Care Specialist

    Customer Care Specialist

    TEKsystemsSwedesboro, NJ, US
    serp_jobs.job_card.full_time
    Deliver customer service with kindness, empathy, understanding, and patience.Efficiently navigate patient and prescriber profiles across systems. Ability to adapt quickly to each customer interactio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Work from Home

    Work from Home

    HomeJobFinderHillsboro, MD
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Remote Opportunity : Link Posting Marketing Rep (No Experience Needed!) Are you self-driven, reliable, and ready to earn from anywhere? We’re looking for motivated individuals to jo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Sales Support Specialist

    Sales Support Specialist

    Default BrandChestertown, MD, US
    serp_jobs.job_card.full_time
    Dixon is seeking a Sales Support Specialist to join our team in Chestertown, MD! The Sales Support Specialist will be a pivotal member of a regional sales team and will work closely with the Region...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    OCPABridgeton, New Jersey, us
    serp_jobs.filters.remote
    serp_jobs.job_card.part_time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Care Technician Stepdown Parttime Rotating

    Patient Care Technician Stepdown Parttime Rotating

    University of Maryland Medical SystemChestertown, MD, United States
    serp_jobs.job_card.part_time
    Under the direction of professional nursing staff, provides direct patient care.Takes vital signs, checks surgical dressings, aids patient’s with activities of daily living.This role performs blood...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Entry Level Sales Representative

    Entry Level Sales Representative

    Power Home RemodelingMiddletown, DE, US
    serp_jobs.job_card.full_time
    Entry Level Sales Representative.Power is where hustle meets purpose.It’s where leadership opportunities, life-enhancing benefits, and award-winning culture come together.Why? Because our peo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Part Time Universal Banker- 20 Hours- Chestertown

    Part Time Universal Banker- 20 Hours- Chestertown

    TruistChestertown, MD, US
    serp_jobs.job_card.full_time +2
    Provide timely and efficient completion of client transactions while maintaining accurate records and thorough proper handling of all monies assigned. Deliver superior quality service, identifying a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Care Technician

    Patient Care Technician

    DaVita IncLittle Creek, DE, US
    serp_jobs.job_card.full_time
    DaVita is seeking a patient care technician who is looking to give life in an outpatient dialysis center.You can make an exceptional difference in the lives of our patients and their families deali...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Sales Representative

    Sales Representative

    Power Home RemodelingMiddletown, DE, US
    serp_jobs.job_card.full_time
    Power is where hustle meets purpose.It’s where leadership opportunities, life-enhancing benefits, and award-winning culture come together. Why? Because our people are our most important asset....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Technical Support Representative - Part Time

    Customer Technical Support Representative - Part Time

    John Wiley & Sons Inc.Wilmington, DE, United States
    serp_jobs.job_card.part_time
    Customer Technical Support Representative - Part Time.Our mission is to unlock human potential.We welcome you for who you are, the background you bring, and we embrace individuals who get excited a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Client Service Representative

    Client Service Representative

    Willow Grace Veterinary HospitalOdessa, DE, US
    serp_jobs.job_card.full_time
    Customer Service Representative.Willow Grace Veterinary Hospital is a community-focused practice dedicated to providing compassionate, high-quality care for pets and their families.We're currently ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Sales Representative

    Sales Representative

    BVMAberdeen, MD, US
    serp_jobs.job_card.full_time
    Be the exclusive Publisher for your neighborhood, enjoying complete autonomy and schedule flexibility.Be in business for yourself, but not by yourself!. Sell print and digital ad products & solu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Senior Relationship Banker

    Senior Relationship Banker

    First National Bank of PennsylvaniaRising Sun, MD, United States
    serp_jobs.job_card.full_time
    Make a difference - for us and for your future.This position is primarily responsible for the execution of traditional consumer banking asks of retail banking customers. The incumbent is responsible...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Contractor Care Representative

    Contractor Care Representative

    AerotekNewark, DE, US
    serp_jobs.job_card.full_time
    The Contractor Care Representative will manage the contractor experience by providing world-class customer service from offer through re-deployment. The Contractor Care Representative is responsible...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Counter Sales Representative

    Counter Sales Representative

    Sonepar USAChestertown, MD, United States
    serp_jobs.job_card.full_time
    There's a Place for You at Capital.A career at Capital Electric is more than a job.You're investing in a brighter, more sustainable future together and joining a team that makes a real difference f...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Independent Online Earner - Flexible and Remote

    Independent Online Earner - Flexible and Remote

    Finance BuzzRidgely, Maryland, US
    serp_jobs.filters.remote
    serp_jobs.job_card.temporary
    We’re seeking proactive and independent individuals interested in learning how to earn money online.This opportunity is ideal for those who want a self-directed, flexible way to build extra income....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Customer Care Representative

    Customer Care Representative

    Lineage LogisticsSwedesboro, NJ, US
    serp_jobs.job_card.full_time
    Customer Service Representative.Perform customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner.K...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Care Support Specialist

    Customer Care Support Specialist

    BarclaysWilmington, DE, US
    serp_jobs.job_card.full_time
    Customer Care Support Specialist.To provide resolutions for customer queries / issues and personalise each interaction through the use of multiple communication channels. Collaboration across multiple...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Travel CT Tech - $3,010 per week in Chestertown, MD

    Travel CT Tech - $3,010 per week in Chestertown, MD

    AlliedTravelCareersChestertown, MD, US
    serp_jobs.job_card.full_time +1
    AlliedTravelCareers is working with Lancesoft Inc.CT Tech in Chestertown, Maryland, 21620!.License / certs required : BLS, State License, ARRT-R required. ARRT-CT modifier preferred.Medical & Heal...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Care Physical Therapist

    Patient Care Physical Therapist

    MedAdventuresMilford, DE, US
    serp_jobs.job_card.full_time
    Occupational Therapist Role $2,000 to $2,200 per week.Occupational Therapist (OT) - Skilled Nursing Facility (SNF) - Milford, Delaware. Are you an Occupational Therapist looking for a rewarding oppo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30